topic Re: is my pro package all it should be?? in Plusnet Feedback

is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 01:05:42 GMT

Hey all my 1st post here
I've recently upgraded to the pro package my expected line speed is 13mb but i must admit to not knowing how to read these kb, kB/s
after 12am i usually get a great speed but feel I'm being speed shaped during the daytime and evening which is what i upgraded to pro to avoid
I like coming in in the evening and watching a film online but recently have been getting some lousy results and hoped you experts could make sense of these various readings from mybroadbandspeed and explain to me weather I'm getting normal results (for PN) or something is way out of wack
i will provide any other info ness on request

get this speed alot between 5pm and 11pm

one of the faster speeds I achieve

Re: is my pro package all it should be??

jelv — Tue, 20 Jul 2010 07:30:20 GMT

I'm suspecting that you may be suffering from exchange contention. As the exchange checker is not being updated at the moment it's rather difficult to check that out.

Re: is my pro package all it should be??

BenTrimble — Tue, 20 Jul 2010 08:02:46 GMT

Hi and welcome to the Forums
Do you find that the speeds jump up at a particular time, or is it a more gradual increase?
You're definitely being profiled correctly on our network and speedtest traffic should be prioritised highly regardless of your package.
Are the speeds consistent across other speed checkers? I'm particularly interested in results from BT Speedtester.
After all that, get a fault in the queue by visiting http://faults.plus.net

Re: is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 13:03:31 GMT

Thank you both for your answers
I have a ticket in progress but thought I'd also post on the forum as other people may experience the same as me and be helped by the solution I (hopefully find)

Line test 1 tues 20th july 13.53
Download speedachieved during the test was - 6728 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.56:23.71:57.73 (SBE:NBE:PBE)

Re: is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 13:08:05 GMT

Quote from: jelv
I'm suspecting that you may be suffering from exchange contention. As the exchange checker is not being updated at the moment it's rather difficult to check that out.

8). Have you checked that your exchange is not currently over-subscribed? - http://usertools.plus.net/exchanges/
VP capacity at this exchange is currently showing as Green.
BT have advised that this exchange is enabled for WBC on 21CN
You can view recent Service Outages for this exchange here
BT has published DSL Max upgrade information for this exchange
is this what your refering to Jelv? results are good yes?

Re: is my pro package all it should be??

BenTrimble — Tue, 20 Jul 2010 13:48:15 GMT

I've just noticed that your upload speed is also slow, suggesting there's something on your computer using your bandwidth. Have you done a full virus scan? Closed any downloading / Bittorrent traffic?

Re: is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 15:16:26 GMT

Hi Ben, I've been using Mcaffe and spybot for years and on my laptop I use Comodo in stealth mode. Mcaffe and comodo auto update signatures and I update spybot at least twice a month or if I suspect foul play
frostwire bittorrent is hardly used and is disabled from auto startup, seriously must use it once a month if that
my bulk downloads come from rapidshare and megaupload and are 90% movies to watch online

Re: is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 15:43:31 GMT

Quote from: BenTrimble
Hi and welcome to the Forums
Do you find that the speeds jump up at a particular time, or is it a more gradual increase?

Speed used to be awesome after 12am on the dot, I was getting 1.8 MB/s I think I've seen it at 2.6MB/s too but of late the after 12am rule has been inconsistent too but averaging on the negative side

Quote
Are the speeds consistent across other speed checkers? I'm particularly interested in results from BT Speedtester.

will be doing bt speedtester tests throughout the day evening and tomorrow morning will submit to faults and here too
jim:green quotes fixed mod:end

Re: is my pro package all it should be??

BenTrimble — Tue, 20 Jul 2010 15:44:33 GMT

Thanks for that. Can you also try running some speedtests with McAfe and Spybot disabled please?

Re: is my pro package all it should be??

jammer2nd — Tue, 20 Jul 2010 18:28:57 GMT

Line test 2 tues 20th july 19.25
Download speedachieved during the test was - 1664 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.45:32.33:46.21 (SBE:NBE:PBE)

Re: is my pro package all it should be??

jammer2nd — Wed, 21 Jul 2010 01:40:04 GMT

Line test 3 weds 21st july 02.29
Download speedachieved during the test was - 15940 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.86:17.9:73.24 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Re: is my pro package all it should be??

jammer2nd — Wed, 21 Jul 2010 01:49:45 GMT

ok all 3 test results in one post
Line test 1 tues 20th july 13.53
Download speedachieved during the test was - 6728 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.56:23.71:57.73 (SBE:NBE:PBE)

Line test 2 tues 20th july 19.25
Download speedachieved during the test was - 1664 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.45:32.33:46.21 (SBE:NBE:PBE)

Line test 3 weds 21st july 02.29
Download speedachieved during the test was - 15940 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :22221 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 19000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.86:17.9:73.24 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Re: is my pro package all it should be??

BenTrimble — Wed, 21 Jul 2010 08:38:49 GMT

Looks like pretty bad contention faults.plus.net please.

Re: is my pro package all it should be??

jammer2nd — Sun, 25 Jul 2010 19:26:31 GMT

awaiting faults to get back to me

Re: is my pro package all it should be??

BenTrimble — Mon, 26 Jul 2010 08:45:10 GMT

Please hold off updating the ticket as this pushed it to the back of the queue. Someone from the Faults Team will be in touch in due course.

Re: is my pro package all it should be??

pierre_pierre — Mon, 26 Jul 2010 08:55:31 GMT

is that statement about the queue correct as it has been denied in the past

Re: is my pro package all it should be??

BenTrimble — Mon, 26 Jul 2010 08:58:36 GMT

Yes it is. Some essential changes to our ticketing system now mean that customer updates are treated the same as a staff update and push it to the back of the queue. We are unable to provide a 'quick fix' and this will be addressed by a re-write of our ticketing system to come at some point in the future.
We appreciate that this is far from ideal and have put in measures on our side to catch any tickets constantly pushed to the back of the queue.