https://community.plus.net/t5/Plusnet-Feedback/Plus-Net-plusses/m-p/725556#M17719 Hi all- Having read and followed (even if not totally understood) many threads on this forum as well as the router and broadband section I have seen an overwhelming number citing many assorted problems; billing, speed, disconnections, line drops and those who have waited weeks, even months to get the service that they are paying for. This is just note to redress the balance.<BR />In August of this year I will have been a PlusNet customer for 3 years. In that time I have had a solid, dependable service.My BB costs have gradually&nbsp; reduced and my bandwidth risen. Whilst it is true I am not a 'gamer' or a downloader of videos, and am reasonably close to my local exchange I do use Iplayer and stream TV, radio and music without problem.<BR />There have been occasional blips. This winter was difficult, I think, for PlusNet, with pipe drops etc but even so I always maintained a good, working connection and through the community site or the PlusNet user group site was able stay informed and up to date of the BB status.<BR />I have learned much through the forums where many more knowledgeable than myself helped me get the maximum possible out of my connection.In these same forums I have seen the lengths that the regulars and the PlusNet staff go to resolve problems. I have also seen the exercise of extreme patience.(by customers as well as staff and contributors).<BR />No, they are not perfect but having also read forums linked to other ISPs they are by a long, long way from being the worst.<BR />Rob Sun, 11 Jul 2010 16:53:39 GMT worcswizzard 2010-07-11T16:53:39Z https://community.plus.net/t5/Plusnet-Feedback/Plus-Net-plusses/m-p/725556#M17719 Hi all- Having read and followed (even if not totally understood) many threads on this forum as well as the router and broadband section I have seen an overwhelming number citing many assorted problems; billing, speed, disconnections, line drops and those who have waited weeks, even months to get the service that they are paying for. This is just note to redress the balance.<BR />In August of this year I will have been a PlusNet customer for 3 years. In that time I have had a solid, dependable service.My BB costs have gradually&nbsp; reduced and my bandwidth risen. Whilst it is true I am not a 'gamer' or a downloader of videos, and am reasonably close to my local exchange I do use Iplayer and stream TV, radio and music without problem.<BR />There have been occasional blips. This winter was difficult, I think, for PlusNet, with pipe drops etc but even so I always maintained a good, working connection and through the community site or the PlusNet user group site was able stay informed and up to date of the BB status.<BR />I have learned much through the forums where many more knowledgeable than myself helped me get the maximum possible out of my connection.In these same forums I have seen the lengths that the regulars and the PlusNet staff go to resolve problems. I have also seen the exercise of extreme patience.(by customers as well as staff and contributors).<BR />No, they are not perfect but having also read forums linked to other ISPs they are by a long, long way from being the worst.<BR />Rob Sun, 11 Jul 2010 16:53:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Plus-Net-plusses/m-p/725556#M17719 worcswizzard 2010-07-11T16:53:39Z https://community.plus.net/t5/Plusnet-Feedback/Plus-Net-plusses/m-p/725557#M17720 worcswizzard, <BR />Thanks very much for some nice feedback and some very useful and constructive comments there. <BR />We would be lying if we said neither have we ever suffered a problem as an ISP or that we won't in the future, what matters in our eyes is how as a company we react to them. I would like to think that we can learn something from past negative experiences and use them to remain reactive where needed. <BR /> Mon, 12 Jul 2010 12:49:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Plus-Net-plusses/m-p/725557#M17720 adamwalker 2010-07-12T12:49:53Z