topic Re: feedback after 2 years in Plusnet Feedback

feedback after 2 years

mikeyd — Fri, 09 Jul 2010 22:00:18 GMT

I have not had any problem so far but I have been lurking on this forum for a couple of years and I think some positive feedback is needed.
In 2007 I contacted BT who told me (after days of being on hold and promises that they would send someone round to check if we could get broadband) that we could not have broadband, and we would be better staying on dial-up. We are 4 miles from the exchange so I almost took their word for it.
Signed up with Plusnet January 2008 and apart from the router delivery being late (Reason was explained to me here on this forum) I have never had less than a 2 Meg connection. We have used the free webspace, including the cgi/sql space to setup and test some websites and found the help/documentation excellent.
Our exchange doesn't have any LLU providers, and we dont have sky/virgin, so I think we pay a reasonable amount.
If any other Plusnet customers like me think that Plusnet isn't as bad as you read on this feedback thread then why not share your thoughts.
All I can say after lurking here for 3 years is: If you are having broadband problems and it isn't a fault with your own house wiring then it is probably an openreach fault and it seems from what I have read that they are neither open or reachable. Keep nagging plusnet on this forum but try to be nice..

Re: feedback after 2 years

Alxns — Sat, 10 Jul 2010 13:07:44 GMT

Yeh you usually see the worst on the forums most people don't give praise but its a good service,fast speeds and a decent price

Re: feedback after 2 years

thacky — Sat, 10 Jul 2010 17:02:04 GMT

Yep. totally agree with both of you

Re: feedback after 2 years

artificer — Sun, 11 Jul 2010 01:44:34 GMT

Re: feedback after 2 years

reserved — Sun, 11 Jul 2010 07:28:30 GMT

Quote from: thacky
Yep. totally agree with both of you

and me

Re: feedback after 2 years

pierre_pierre — Sun, 11 Jul 2010 08:01:44 GMT

been here a long time, very few problems, MTU, a a silly billing, cured mostly by PM's with James, no other problems

Re: feedback after 2 years

Strat — Sun, 11 Jul 2010 08:24:33 GMT

+1 more
The ~~Comms~~ Digital Care team are priceless

Re: feedback after 2 years

198kHz — Sun, 11 Jul 2010 13:41:42 GMT

And another
Two years to the day, and I've enjoyed very good performance and service at a reasonable price.

Re: feedback after 2 years

ckcomputing — Sun, 11 Jul 2010 19:39:06 GMT

et un autre aussi!!

Re: feedback after 2 years

Oldjim — Sun, 11 Jul 2010 20:08:45 GMT

Just for Pierre
"and another too"

Re: feedback after 2 years

ckcomputing — Sun, 11 Jul 2010 20:30:28 GMT

Correct, OldJim - was feeling in a French mood!!

Re: feedback after 2 years

davidj66 — Mon, 12 Jul 2010 06:43:25 GMT

On a small exchange unlikely to be ever "llu'd".
Compared with my previous ISP(HORRANGE!) my experience with Plusnet over the past 22 months has been all positive - much faster,cheaper and more reliable

Re: feedback after 2 years

BenTrimble — Mon, 12 Jul 2010 08:00:09 GMT

mikeyd - Thanks for your comments, it's always nice to hear that you're happy with our service. Your comments about BT Openreach are noted, but we do try to bridge that gap for you, whenever we're needed.
To everyone else - Again, thanks for your +1's! Don't forget to refer your friends and family to earn money off your subscription