topic Re: Ludicrous in Plusnet Feedback

Problems(sorted)

Pretender — Wed, 30 Jun 2010 13:55:43 GMT

This is silly yesterday was my last day of the month and i go over by 30mbs!!!!!!! and i get charged £5 i wouldnt mind so much if it was half way through but on the last day and only 30 mbs, i checked my plus.net account before i left i was on 9.97gbs.
i emailed support to see if i could get a refund because surely if a human being saw the my mistake they wouldnt charge me a £5 for 5 GBs for using 30 MBs over and now i cant even use it???
I have been with plus.net for 3 months now, twice staying under and this month having a mistake and getting penalised for it for only 30mbs
i was offered a £5 refund if i go onto the 60GB a month plan but i have been doing pretty well staying under 10gbs and i dont fancy starting a new 12month contract

Re: Ludicrous

198kHz — Wed, 30 Jun 2010 14:21:18 GMT

You're right, it's ludicrous, but it's been discussed at length - http://community.plus.net/forum/index.php/topic,84166.0.html - and PN don't seem willing to budge.
My daughter is very happy on Value, and occasionally it would be useful to go just over the 10GB, but not at £5.

Re: Ludicrous

James — Wed, 30 Jun 2010 14:27:09 GMT

Hi Pretender,
I've tried giving you a ring on your landline but there wasn't any answer.
Can you PM me a more suitable number to get hold of you on?
Thanks.

Re: Ludicrous

smiffyb36 — Wed, 30 Jun 2010 14:27:40 GMT

There is the option to limit the account in the members centre so you dont get charged. The internet will slow down when going over the limit but if it's only for a short time, for a small amount of info i'd assume this wouldn't affect you too much

Re: Ludicrous

Pretender — Wed, 30 Jun 2010 14:31:09 GMT

Quote from: Jameseh
Hi Pretender,
I've tried giving you a ring on your landline but there wasn't any answer.
Can you PM me a more suitable number to get hold of you on?
Thanks.

number sent(well i think i didnt i didnt have any thing going from my outbox)

Re: Ludicrous

Pretender — Wed, 30 Jun 2010 14:36:57 GMT

Sorted thanks alot!

Re: Ludicrous

nadger — Wed, 30 Jun 2010 14:45:28 GMT

Quote from: smiffyb36
There is the option to limit the account in the members centre so you don't get charged.

I've certainly set my maximum extra monthly spend to zero, as a safeguard. For reference it comes under connection settings.