topic Re: Value on 21CN in Plusnet Feedback

Value on 21CN

Hary — Fri, 25 Jun 2010 10:11:01 GMT

I am on Value and have received the dreaded email from PN saying
"We will be switching your service over to this new network and there will be no need to change any settings on your ADSL modem/router. You will remain on the same 'up to 8Mbps'
As I don't intend to upgrade to Extra this really is of no benefit to me, I am happy with my current speed which is over the estimate, and really don't need the problems this change over is likely to cause.
Has any one else contacted PN and asked to remain on their existing ADSL?

Re: Value on 21CN

adamwalker — Fri, 25 Jun 2010 10:35:04 GMT

Hi there,
I'll check for an order against your account and get it cancelled in that case so you can stay on 20CN.

Re: Value on 21CN

Hary — Fri, 25 Jun 2010 10:52:34 GMT

Thank you very much.
I did wonder whether this was a BT thing, for some reason transferring all broadband to 21CN.

Re: Value on 21CN

adamwalker — Fri, 25 Jun 2010 14:56:03 GMT

No problem. Just to confirm I've cancelled the order off now.

Re: Value on 21CN

Apprentice — Fri, 25 Jun 2010 17:45:48 GMT

Quote from: Hary
Thank you very much.
I did wonder whether this was a BT thing, for some reason transferring all broadband to 21CN.

I think it's an ISP thing!
I don't know the exact figures but it is cheaper for an ISP to provide broadband over 21CN compared to 20CN, I assume the BT charges to the ISP are less and some of that saving could be passed onto the end user if the ISP so wishes.
For example some of them offer more GBs usage per month on 21CN for a similar cost to that for a smaller GB usage on 20CN.

Re: Value on 21CN

MisterW — Sat, 26 Jun 2010 14:30:24 GMT

@Hary,
Sorry to piggy back on your thread but I too got the dreaded email yesterday ( well actually I didn't get an email but there was a ticket on my account!)
Like you, there's currently no way I want to go anywhere near 21CN at the moment. Maybe in Sept onwards if we get better control over the DLM.

@Adam,
I've replied to my ticket saying I don't want to be moved, but can you check that the order has been cancelled. Thanks.

Re: Value on 21CN

Oldjim — Sat, 26 Jun 2010 14:43:37 GMT

To take away some of the worry
http://community.plus.net/forum/index.php/topic,81906.0.html

Quote
Hi there,
When we move a customer to ADSL on 21CN (ie not ADSL2, or 2+) they get the same DLM as on 20CN, and the user experience should remain the same.

Re: Value on 21CN

MisterW — Sat, 26 Jun 2010 15:29:27 GMT

Quote
and the user experience should remain the same.

Yes Jim, but why take the risk!. You certainly get transferred from a DSLAM to a MSAN and that involves BT doing some jumpering...
According to Dave ( http://community.plus.net/forum/index.php/topic,86875.0.html ), following the DLM trials BT are hopefully going to introduce some form of system to allow ISP's control of the DLM later this year. I think I'll just hang on till that gets established and then think about upgrading to Extra to gain the benefit of a speed increase.

Re: Value on 21CN

Oldjim — Sat, 26 Jun 2010 17:43:22 GMT

I certainly haven't seen any difference on my somewhat dodgy line
Edit - because it hasn't happened yet

Re: Value on 21CN

Sat, 26 Jun 2010 18:06:36 GMT

Am I missing something here? I was told that I couldn't have this as I too use Value. Was told it was only available for higher level accounts.

Re: Value on 21CN

Oldjim — Sat, 26 Jun 2010 18:15:57 GMT

We are discussing 21CN which supports ADSL, ADSL2 and ADSL2+
The latter two are only available on the more expensive products and give the higher potential speeds whereas ADSL is the same on 20CN and 21CN

Re: Value on 21CN

pierre_pierre — Sat, 26 Jun 2010 18:24:22 GMT

Jim Iwas told by Bob P recently that Value stay on 20 CN, I asked as my exchange was changed to 21 CN March and FTTC is Due Sept
My reason I am on THN AG2 and did not get affected on the mucking around

Re: Value on 21CN

Oldjim — Sat, 26 Jun 2010 18:40:15 GMT

Quote
Service notice | ID: SN****** Closed
11:06am, Thursday 10th June 2010
An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The date this work is expected to be completed is 28/06/2010 (Commit Date).
This means the date the transfer will complete will be after 12pm on 29/06/2010.

I thought it had happened earlier

Re: Value on 21CN

MisterW — Sat, 26 Jun 2010 18:52:04 GMT

We'll await the results of your move with interest then Jim

Re: Value on 21CN

Oldjim — Sat, 26 Jun 2010 19:07:57 GMT

So do I - I am running routerstats continuously so I will have a good idea

Re: Value on 21CN

nadger — Sun, 27 Jun 2010 09:57:50 GMT

My exchange was enabled a while ago but still on 20CN - not complaining as current uptime is 66 days and 5500 kbps profile is perfectly acceptable at about 3km from exchange.

Re: Value on 21CN

pierre_pierre — Sun, 27 Jun 2010 12:55:02 GMT

just found where I was trying to find out about Value and 21 CN http://community.plus.net/forum/index.php/topic,85143.16.html

Re: Value on 21CN

Oldjim — Mon, 28 Jun 2010 08:37:33 GMT

It looks as though the change happened at about 1 o'clock this morning.
I don't know about the default noise margin as it is currently showing 12.6dB at 3264kbps which is a much higher speed than usual for that default noise margin and a 1.0am resync
The router resynched and the attenuation figures have changed
Before
Downstream 52dB Upstream 23.5dB
After
Downstream 50dB Upstream 21.5dB
Perhaps someone can explain that
Edit - DMT graph has changed and I am not sure how going to 21CN could do that unless the change included moving to a different line card in the exchange
Router log looks a bit odd as well (it doesn't run on BST hence the 1 hour error)

Quote
Sun, 2010-06-27 23:52:41 - LCP down.
Sun, 2010-06-27 23:53:23 - Initialize LCP.
Sun, 2010-06-27 23:53:23 - LCP is allowed to come up.
Sun, 2010-06-27 23:53:24 - CHAP authentication success
Sun, 2010-06-27 23:58:54 - LCP down.
Sun, 2010-06-27 23:59:11 - Initialize LCP.
Sun, 2010-06-27 23:59:11 - LCP is allowed to come up.
Sun, 2010-06-27 23:59:12 - CHAP authentication success
Mon, 2010-06-28 00:58:32 - LCP down.
Mon, 2010-06-28 00:59:04 - Initialize LCP.
Mon, 2010-06-28 00:59:04 - LCP is allowed to come up.
Mon, 2010-06-28 00:59:05 - CHAP authentication success

2nd Edit - can't run the BT speedtest either

Quote
System Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Re: Value on 21CN

adamwalker — Mon, 28 Jun 2010 08:57:40 GMT

FAO MisterW,
I've so far been unable to trace your account, do you have a ticket ID at all please?

Re: Value on 21CN

MisterW — Mon, 28 Jun 2010 11:37:14 GMT

Adam,
Ticket ID is 33969955, thanks. I realise that eventually I'm going to have to move to 21CN but at the moment I'd rather wait until we get some better control over the DLM.
Jim,

Quote
The router resynched and the attenuation figures have changed
Before
Downstream 52dB Upstream 23.5dB
After
Downstream 50dB Upstream 21.5dB
Perhaps someone can explain that
Edit - DMT graph has changed and I am not sure how going to 21CN could do that unless the change included moving to a different line card in the exchange

AFAIK you will have been moved to a new line card. Moving to 21CN ( even on ADSL1 ) still means moving your line from a DSLAM card to a MSAN card. Good news that the attenuation figures seems to have dropped though , one would perhaps expect a slight increase in attenuation as I understand that the MSAN's are further from the frame than the DSLAM.
Keep us posted on results of changeover, please.