topic Feedback from OFCOM in Plusnet Feedback

Feedback from OFCOM

Oldjim — Tue, 04 May 2010 13:51:14 GMT

http://www.ofcom.org.uk/telecoms/ioi/copbb/voluntary_code_copbb/isp_compliance.pdf
Seems generally very positive but I wonder why Plusnet had the highest number of telephone mystery shops carried out

Re: Feedback from OFCOM

adamwalker — Tue, 04 May 2010 14:55:08 GMT

Cheers Oldjim,
This is something that's already been commented on here internally, it certainly does make you wonder. You'd think an equal number of calls would be the only fair way to allow consumers to make a better choice based on this kind of information.

Re: Feedback from OFCOM

glloyd — Wed, 05 May 2010 10:18:56 GMT

Perhaps they liked phoning PlusNet because it was one of the few ISP's who they could understand

Re: Feedback from OFCOM

MakeTeaNotWar — Wed, 05 May 2010 15:50:03 GMT

Quote from: glloyd
Perhaps they liked phoning PlusNet because it was one of the few ISP's who they could understand

I was just glad that BT, for all their failings, had an online form to request a MAC address, I didn't fancy having to explain to India what a MAC address was...