topic Re: Ticket open nearly 6 days no response in Plusnet Feedback

Ticket open nearly 6 days no response

ITWorks — Thu, 29 Apr 2010 10:09:05 GMT

Hi
Can some one get finance to action the following ticket please | ID: 33090637 , the ticket was opened last Friday as of yet no response.
Kind Regards
Mike

Re: Ticket open nearly 6 days no response

Mand — Thu, 29 Apr 2010 10:45:22 GMT

I've nudged finance and it'll be done today (we only process those tickets once a week).

Re: Ticket open nearly 6 days no response

ITWorks — Thu, 29 Apr 2010 10:47:06 GMT

Thank you Mand
Much appreciated
Kind Regards
Mike

Re: Ticket open nearly 6 days no response

Oldjim — Thu, 29 Apr 2010 11:09:59 GMT

Suggestion - when a ticket is posted to that pool an automatic response is generated advising that the response could be a week in coming

Re: Ticket open nearly 6 days no response

Mand — Thu, 29 Apr 2010 12:35:05 GMT

Tickets aren't raised to that pool from the portal, but I agree the comment added by an agent should advise the response time. I'll get that arranged.