https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718794#M17095 Yes I did specify that the line would be activated on the 8th as that was the date given my BT. The line did become active on the 8th and was working from about 7am on that day.<BR />DAVE Wed, 16 Jun 2010 11:19:53 GMT drp 2010-06-16T11:19:53Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718789#M17090 My phone line was activated a week ago (June 8th) but my broadband order still shows as "checking my details".<BR />I'm not sure if my order is being progressed as it should be?<BR />Any ideas how I find out?<BR />DAVE Wed, 16 Jun 2010 07:55:22 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718789#M17090 drp 2010-06-16T07:55:22Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718790#M17091 Hi Dave, <BR />Welcome to Plusnet and the community site. <BR />I'm just going to check your order now and will report back shortly with some more details for you.<BR /><BR /> Wed, 16 Jun 2010 08:42:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718790#M17091 adamwalker 2010-06-16T08:42:37Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718791#M17092 After checking it looks like your broadband order got raised on the 10th and is due to complete tomorrow. <BR />Its hard to tell why it didn't get placed on the 8th but the most likely explanation is that following the activation of a phone line BT's systems can sometimes take up to 48 hours to update and allow a broadband order to be placed. <BR />Adam Wed, 16 Jun 2010 08:57:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718791#M17092 adamwalker 2010-06-16T08:57:18Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718792#M17093 Thank you Adam. I am impressed by your speed of response and of course the good news that the broadband is due to be activated tomorrow.<BR />I would however raise a concern that the Order Tracker wasn't being kept up to date though I guess you've given it a kick as it's showing more progress now than an hour ago!<BR />Thanks again<BR />DAVE Wed, 16 Jun 2010 09:03:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718792#M17093 drp 2010-06-16T09:03:13Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718793#M17094 No problem,<BR />I have to admit I'm not sure why the order tracker did not progress. I'm now investigating this to make sure it doesn't affect anyone else. <BR />Just out of interest can I ask if you specified the date of the 8th for activation when you signed up?<BR />Adam. Wed, 16 Jun 2010 09:15:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718793#M17094 adamwalker 2010-06-16T09:15:44Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718794#M17095 Yes I did specify that the line would be activated on the 8th as that was the date given my BT. The line did become active on the 8th and was working from about 7am on that day.<BR />DAVE Wed, 16 Jun 2010 11:19:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718794#M17095 drp 2010-06-16T11:19:53Z https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718795#M17096 Thanks Dave, <BR />The reason I asked is that I think that may be why the order tracker didn't move on, I'll go and raise this with the appropriate people at our end.<BR /> Wed, 16 Jun 2010 11:44:25 GMT https://community.plus.net/t5/Plusnet-Feedback/Connection/m-p/718795#M17096 adamwalker 2010-06-16T11:44:25Z