topic Re: VMBU still not reset! in Plusnet Feedback

VMBU still not reset!

mrmarkus1981 — Tue, 27 Apr 2010 11:55:14 GMT

Its been about 10 days since my switch to extra and my vmbu has STILL not showing any usage.
Despite a response to my ticket saying 'not to worry' i will NOT be hel responsible if i go over 60GB this month!

Re: VMBU still not reset!

Chris — Tue, 27 Apr 2010 12:18:40 GMT

Sorry about that, I've checked and found a few other accounts in a similar position so have raised an internal problem for investigation.
I'll put a ticket on your account with your daily upload/download since your billing date so you can see how much you've used so far.

Re: VMBU still not reset!

Chris — Wed, 28 Apr 2010 10:18:30 GMT

Just to clarify this, it's not that the usage isn't reset, it was the usage not appearing at all on VMBU.
It's now fixed and should appear as normal.
fixed under problem 61653

Re: VMBU still not reset!

pierre_pierre — Sat, 26 Jun 2010 22:53:15 GMT

I now have this problem, But I have not changed anything on my account, last bill 23 Jun, no VMBU report since
ID: 33986808

Re: VMBU still not reset!

Chris — Tue, 29 Jun 2010 08:18:45 GMT

Can you try a disconnect/reconnect on your router and then take a look at VMBU around 2 hours later? I've got a feeling that should fix it.
I can put the usage since your last bill on the ticket if you'd like so you can see how much you've used daily?

Re: VMBU still not reset!

pierre_pierre — Tue, 29 Jun 2010 08:27:02 GMT

please Chris
When you say disconnect, do you mean a router power off or software disconnect? - my uptime was 13 days, but have changed gateways recently
Just done a software disconnect

Re: VMBU still not reset!

Chris — Tue, 29 Jun 2010 08:33:53 GMT

VMBU is showing up now for your account.

Re: VMBU still not reset!

pierre_pierre — Tue, 29 Jun 2010 11:10:16 GMT

oh well another of those little things, Yes OK and back to start of period Ta

Re: VMBU still not reset!

bobpullen — Tue, 29 Jun 2010 11:45:44 GMT

Have a read of my post here that explains why this happens (in particular the bit at the bottom in italics).