topic Re: A week in telecommunications is a long time in Plusnet Feedback

A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 16:49:46 GMT

Wondered is any one from Plusnet support available on line
to check if my losing ISP provider is preventing my attempted switchover
online?
as i'm with an awful ISP

Re: A week in telecommunications is a long time

Strat — Sat, 12 Jun 2010 16:54:06 GMT

The Digital Care team don't usually work weekends but CSC is open 'as usual'.

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 17:06:48 GMT

hi Strat
Thanks
as its the weekend I'd better let e1 enjoy their holidays

Re: A week in telecommunications is a long time

pierre_pierre — Sat, 12 Jun 2010 17:49:48 GMT

were you on Tiscalli/Talk Talk?, they have a nasty habit of cutting people off early and then mucking up the transfer

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 18:05:20 GMT

hi pierre_pierre.
only.. I'm with an awful ISP and from what I am experiencing from them IT isnt going to be simple matter
Yes !!!!! but its guess work now
as my bill is still for toucan internet coming from pipex
their trying to force an upgrade on me which they constantly report as cancelled and I'm free to join Plusnet
but a robotic process refuses to agree

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 18:13:03 GMT

What I need to know is my phone clear of services for a Plusnet switch over. I left it to Plusnet the gaining ISP to cancel my existing ISP
only my account is stuck on deferred and
a week is a long time in telecommunications
deferred to whom or what ? I cant make a guess on that one
If i call talktalk I 'm deferred .
I may have to refer them to County Court for failing to cancel a talktalk takeover of my services
I may lose my line if i put a cease on it personally

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 18:32:30 GMT

I'm told by talktalk i need a new telephone line and it will be installed on the 16th June
apparently I cant cancel it , yet when I phone I keep being informed everything is cancelled
talktalk now wont answer my email correspondence
contacted otelo to let the world know I've been informed of my cancellations
If my line is stolen and taken over by talktalk I'll have a new number and telephone line
talktalk new line services yesterday they agreed the new line was cancelled 10 to 11 days ago
but I've been referred back on to their automatic order processing again
phew!
I'm personally collecting a county court claims pack monday and it must be an immediate summons against talktalk to prevent via what they tell me is an 'automated process'
that will damage then remove my already good phone line and the loss of my number due to from day1 tiscali tagging my line against talktalk
phew

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 18:46:48 GMT

All in All Plusnet may have migration problems with me
and getting away from talktalk/pipex/tiscali / toucan will need the services of a County Court
but I'm reassured through distant selling Its illegal what talktalk is doing
preventing cancellations

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 18:58:40 GMT

That sums up the matter
Except lastly to say I've notified talktalk today of immediate County Court Action against them

Re: A week in telecommunications is a long time

pierre_pierre — Sat, 12 Jun 2010 19:13:56 GMT

yes Thats why I guessed, The rules are that PN tell them when to cut the line, but they seem to be a law unto themselves.
Also Watch your Money, they seem to keep taking it for months after Migration.
You are not on LLU are you? as that is what causes the supply of a new line problem

Pipex used to be the choice of Dedicated Pros, now look at it

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 19:29:15 GMT

Yes im on full LLU . Phone and BroadBand , but I joined toucan on ASDL
I'm still paying a toucan bill , for 1MB broadband , they secretly put me on LLU last month i think
Guessing by the fact my Broadband went of for two days
talktalk/tiscali and talktalk both cross company borders with each other with their customers old and new
you could join up thinking your with talktalk but in fact you have joined tiscali and visa-versa
a two headed monster
I collect my toucan bills from a pipex account ... it still has my original old toucan price list and listed as the toucan deal

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 19:38:48 GMT

the buisness operates as
(a) talktalk - operating independantly
(b)talktalk/tiscali operating together as .............. the company..............
(c) tiscali - but not sure about this , but they could /may even be in theory

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 19:43:46 GMT

i believe Plusnet rents tiscali's network
how true it is I'm not sure, but I'd be concerned if it was true

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 19:55:48 GMT

pierre_pierre
why would a new line be a problem migrating from tiscali/pipex or legacy toucan to talktalk
there both LLU, and the same company , any idea on why new lines are problematic there ?

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 20:05:54 GMT

i should of thought I'm already on a talktalk deal
due to secretly being put onto LLU from toucan by talktlk/tiscali/pipex , yet i'm charged as 1MB toucan at its older and more expensive
price...
i'm out of contract by years..... i'm not letting talktalk put me onto a talktalk contract , hence i want all services cancelled
and if Plusnet are not able to cancel my line and internet and I'm not able to cancel a new line after being told its been cancelled i'm likely to be cut off due to court action shortly and without a phone as once they have my line
they will cut me off as I will not pay for a cancelled new line or cancelled talktalk services

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 20:15:13 GMT

its court action that is why i've informed otelo to step in , but its the weekend and i will begin to raise a summons against talktalk monday anyhow
but if my line gets cut off before court intervention I will claim for costs as I'm a pipex customer not talktalk so i can cancell any talktalk new upgrade and unwarrented new line
i'm told lies now so its hard to know where I really am
talktalk are ignoring my correspondence , any further correspondence from talktalk will be sent to the court at the time
guys at talktalk tracking refuse to give out their name or offer me correct details
I now know I can longer deal with talktalk hence
the now county court route

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 20:37:52 GMT

We are sorry to learn that you are planning to transfer your services to a different provider. -
We would like to inform you that the type of broadband service we provide does not need a MAC as the phone exchange that supplies your landline to your registered address uses a different technology which means that your broadband, calls and line rental are supplied as an inclusive package on our Pipex network. The benefit of this all-inclusive package is that you have been able to enjoy our best priced packages.
If you wish us to place an immediate cease on your Pipex package or any part of it, this will automatically cancel your entire Pipex account. This includes losing your phone service, which means you will be unable to make calls from your telephone including 999 emergency calls. You may contact BT and request for a 'Return to Donor.' If you request for it, BT will transfer your telephone and broadband services back to them. You would, therefore, keep your line and number by rejoining BT.
If your new broadband provider has requested for a MAC to transfer your broadband, please tell them you are currently on a MPF product and they will advise you accordingly how to set up their service.
Once your services with your new provider have gone line, please contact our Cancellations Team to ensure that your account with us is already cancelled to guarantee that no further charges will continually be applied on your Pipex account.
If you have further questions, please feel free to reply to this e-mail or contact our Customer Care Team on the number provided below.
another thread
In relation to your email, after reviewing the notes regarding this issue. We are sorry to hear that you wish to change broadband supplier and hope that you have been happy with our service. However, please note that the type of broadband service we supply you with (known as LLU broadband) is not compatible with migration.
This means that MACs (migration codes) are not used to transfer the service to or away from Pipex.
If you wish to end our service you can do this by requesting that we cease your line, which will mean that your telephone and broadband services are disconnected. I must confirm that as per our record, you have requested cancellation of our service on 31.5.2010 and you were advised of the cancellation process.
I hope this is a satisfactory explanation, and I do apologise for the delay in responding to your query. Pipex does take these issues seriously, and it is always our intention to bring the concerns of our customers to a satisfactory conclusion.
=========================================================================================
but now talktalk are trying to take over my phone line after me cancelling directly wth them their upgrade and new phone line
deal
will have to goto court they are preventing me now, from moving completly away
by saying we have cancelled talktalk's deal but then saying its their auto process that refuses(well thats their description of it ) to cancel
all though lawfully i have the right
the idea then is just stay with pipex until pipex switches me to Plusnet

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 20:41:58 GMT

We are sorry to learn that you are planning to transfer your services to a different provider. -
is Plusnet

Re: A week in telecommunications is a long time

magnetism2772 — Sat, 12 Jun 2010 20:47:24 GMT

Its cheaper and less confusing for me to leave to the court

especially when dealing with the one and all pipex tiscali toucan and talktalk

Re: A week in telecommunications is a long time

pierre_pierre — Sat, 12 Jun 2010 20:47:40 GMT

you are learning quick
PN used to supply some customers via Tiscali LLU, but that stopped about four years ago. Dont think any PN customers are now LLU
You can keep your phone number when you transfer to PN. Mand might pick it up early, but probably not until Monday, Unfortunately she is a Sheffield Football supporter - nuf said at this time of this year