topic Metronet service charges in Plusnet Feedback

Metronet service charges

Peterxrm — Wed, 04 Feb 2009 13:34:57 GMT

I am an original user user from Metronet Service Option 3 and I have looked at downgrading to Metronet Option 2-I am informed that there is a charge of £5.99 to me for this to take place.
However if I migrate to Plusnet Option 2-the same attributes and values as Metronet - is there is a charge? I believe not, I then get a free router and 90 days cooling of period. I am somehow thinking I have something wrong - I can keep my Metronet e mail addresses as long as I pay the annual charges of £8 a box and Plusnet has unlimited email addresses for its subscribers at no charge?
Peter

Re: Metronet service charges

James — Wed, 04 Feb 2009 13:38:43 GMT

Hi Peter,
It's an old charge that the CSC tend not to charge when performing upgrades or downgrades. If it does get charged I'll happily refund it.
Also, if you would prefer to use a Plusnet service rather than a Metronet one, we can easily arrange this for you.
I'll happily give you a ring to discuss, if you'd like that.

Re: Metronet service charges

Peterxrm — Wed, 04 Feb 2009 14:34:12 GMT

HI James
thanks for a fast and speedy response.
My Metronet usage suggest that I could go to Metronet Option 2 without a penalty.
Can you put this hand at the end of this billing period please to regrade my service to Option 2?
To many turns on the coil this end to worry about having all the bells and whistles added to the existing set up.
Thanks again.
Peter

Re: Metronet service charges

James — Wed, 04 Feb 2009 15:36:19 GMT

Hi Peter,
I've scheduled the account change now for you.