topic Re: Not a great start with Plus Net in Plusnet Feedback

Not a great start with Plus Net

grazy1979 — Fri, 16 Apr 2010 14:59:44 GMT

Not really a great start with plus net it has to be said.
First the engineer didn't turn up to fit the new line, plus net said it was because of Easter??? Ummmm I never knew Thursday 1st April was Easter?? If so why on earth did they book it for that date?(April fools maybe?) oh well never mind we did get that problem sorted and the line was fitted.
Plus net then emailed me and SMS me to say broadband will be active on the 15th April, well that didn't happen so today I called them and now they are saying I need to wait another 5 working days, so that's another week. Gosh this company soon take your money and bill you quickly but are very slow at providing the service, they couldn't even tell me why the broadband is delayed. Not a great start!

Re: Not a great start with Plus Net

Mand — Fri, 16 Apr 2010 16:19:52 GMT

Hi there,
I'm looking into this for you now, and should have an update shortly.

Re: Not a great start with Plus Net

grazy1979 — Mon, 19 Apr 2010 13:32:49 GMT

Thanks for your call on Friday afternoon Mand. Very Helpful
Today (Monday) I have noticed the broadband light has now lit up on my router and the internet light comes and goes. How long does it take for it to become active? When i try to connect it says authentication failed??? Can anyone help?

Re: Not a great start with Plus Net

Mand — Mon, 19 Apr 2010 14:00:48 GMT

Hi there,
I'm still trying to get some info regarding the order, but if you've got a solidly lit DSL light I can activate the account for you and see if you can connect?

Re: Not a great start with Plus Net

Mand — Mon, 19 Apr 2010 14:06:38 GMT

Update: You should be up and running by the end of today.

Re: Not a great start with Plus Net

grazy1979 — Mon, 19 Apr 2010 15:46:54 GMT

HI Mand,
Thank you so much, everything is working just fine