abysmal customer support

kevf — Thu, 15 Apr 2010 17:21:37 GMT

the figures lie i have had a calloutstanding for 2 days my broadband speed is down to 130kbps max... i have rai8sed a call all i got back was we have tried and can't seem tio fix it thismay not be your problem... thatsb it nothing... call clear up rate is shocking ... i don't really care if they can't fix it because of something else COMMUNICATION ...
i bet this will not get to senior managment becauwse after around 7 or 8 years if not more with plus i amd shiown no loyalty or care...
I really want to swear and be rude here but i wont stoop to that this is atrocious... what am i opayinbg 14.99 a month for.... i can get faster from a pay as go broadband.

if any one is reading this and cosnidering coming to plus my advice is don't

Re: abysmal customer support

kevf — Thu, 15 Apr 2010 18:13:32 GMT

not ideal wouldn't you say? yet no help fromyour support.

Re: abysmal customer support

Chris — Thu, 15 Apr 2010 19:01:14 GMT

Apologies for the delay in responding to your ticket, I've just replied to it with the reason you are seeing such low speeds at the moment.

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abysmal customer support

Re: abysmal customer support

Re: abysmal customer support