topic Re: Product Refresh Discussion in Plusnet Feedback

Product Refresh Discussion

Mand — Thu, 15 Apr 2010 08:29:20 GMT

This thread has been created to discuss the changes announced here.

Re: Product Refresh Discussion

gm4jjj — Thu, 15 Apr 2010 09:33:06 GMT

I am currently on BBYW Pro (20GB). Apart from the reduction in price moving to the new market 3 Pro 20Gb, do I lose anything else in terms of speed, upload & Download?

Re: Product Refresh Discussion

VileReynard — Thu, 15 Apr 2010 09:34:38 GMT

I see it says

Quote
11. How fast will my broadband be?
You'll get the fastest broadband speed your telephone line can support, up to 8Mb. Up to 20Mb speeds will be available in the future too, thanks to ADSL2+ technology.

(http://www.plus.net/residential/faqs.shtml)
?

Re: Product Refresh Discussion

Mand — Thu, 15 Apr 2010 09:41:40 GMT

@gm4jjj, no, everything else is the same.
@Fox, that's from a previous version of the page, we're on it.

Re: Product Refresh Discussion

gm4jjj — Thu, 15 Apr 2010 09:42:30 GMT

Yes indeed. I am just wary of changing from a legacy product in case there is some hidden catch.
I don't want to lose any of my current product benefits, that includes webspace, upload and download speeds, capping, throttling etc, static ip addresses, domain names, and anything else.
So basically I am asking is there any technical difference between BBYW Pro and the new Pro (apart from price)?

Re: Product Refresh Discussion

gm4jjj — Thu, 15 Apr 2010 09:43:21 GMT

Thanks Mand, I will make a move then.

Re: Product Refresh Discussion

gm4jjj — Thu, 15 Apr 2010 09:49:07 GMT

I can't seem to get the choice of moving to Pro from my account/change/xxx/braodband?
Do I have to raise a ticket?
Comment: If there is no technical difference between BBYW Pro and Pro and the price is less for market 3 exchanges, why not automatically do this for the customers, rather than hoping they will read some twitter announcement or email?

Re: Product Refresh Discussion

Mand — Thu, 15 Apr 2010 09:51:47 GMT

If you can't change via the website I'd advise to raise a ticket (I'll check it our on our staging platform also).
The only difference I imagine some people would keep the old product for is the flexibility to move between BBYW options. We never automatically change customer's products, as it's not up to us to decide what's the best product match for anyone.

Re: Product Refresh Discussion

gm4jjj — Thu, 15 Apr 2010 09:56:38 GMT

Thanks Mand. Ticket raised.

Re: Product Refresh Discussion

Bojangles — Thu, 15 Apr 2010 10:06:07 GMT

Didn't Premium have 80GB allowance, if so why release something with less usage?

Re: Product Refresh Discussion

Mand — Thu, 15 Apr 2010 10:12:25 GMT

Feedback from customers and prospective customers has been that they don't necessarily need 80GB, but would like a better 'mid-range' product with less of a gap in terms of price from Value.
Extra is that product.

Re: Product Refresh Discussion

mrmarkus1981 — Thu, 15 Apr 2010 10:13:43 GMT

I have just made the switch to 'Extra'
It seems i will not get the 1st 3 months at the lower price!
I can only hope that 1. my billing wont go all to pot, or i'll be jumpin up and down
2. Nothing affects my otherwise faultless connection
3. My referrals are moved without a hitch
...... Watch this space

Re: Product Refresh Discussion

nittygritty — Thu, 15 Apr 2010 10:17:55 GMT

what package were u on before the switch ?

Re: Product Refresh Discussion

mrmarkus1981 — Thu, 15 Apr 2010 10:19:35 GMT

Unlimited £19.99 p/m

Re: Product Refresh Discussion

Mand — Thu, 15 Apr 2010 10:21:08 GMT

mrmarkus1981,
You only get the 3 months special offer price if you've not had it already. As you're on Unlimited you should have had the discounted 3 months either when you signed up, or when you switched to Unlimited.

Re: Product Refresh Discussion

mrmarkus1981 — Thu, 15 Apr 2010 10:22:10 GMT

Ya i figured that but not fussy, as long as it goes without a hitch

Re: Product Refresh Discussion

sladkart — Thu, 15 Apr 2010 10:22:48 GMT

I am currently on Premium and have a fixed BT DLM profile as a result of the recent trial. I'd like to switch to Extra but I want to be certain that the process of changing over won't reset or re-enable DLM. Can anyone confirm that a product change won't affect the DLM settings?
Thanks

Re: Product Refresh Discussion

nittygritty — Thu, 15 Apr 2010 10:24:37 GMT

Quote from: Bojangles
Didn't Premium have 80GB allowance, if so why release something with less usage?

yes thats a strange one, i just had a look at the http://usergroup.plus.net/prodcomp2.php tool which shows what u can expect at certain times of days and premium and extra are exact same, with Prioritised traffic and speeds at certain times of day for downloading,
the only diffrence i can see between the 2 is you LOSE 20GB in usage not really sure why anyone on premium would want to change to be honest, i know they will have to in 12 months prob just my opinion looking at things

Re: Product Refresh Discussion

twentythree — Thu, 15 Apr 2010 10:30:31 GMT

Have just changed to Extra and noticed this message in a closed ticket:

Quote
Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)

I am currently on Premium ADSL2+. What is the modification that is being referred to here? Is it anything to worry about?

Re: Product Refresh Discussion

spraxyt — Thu, 15 Apr 2010 10:42:22 GMT

Quote from: nittygritty
... i just had a look at the http://usergroup.plus.net/newprodcomp.php tool which shows what u can expect at certain times of days and premium and extra are exact same, with Prioritised traffic and speeds at certain times of day for downloading,
the only difference i can see between the 2 is you LOSE 20GB in usage not really sure why anyone on premium would want to change to be honest, i know they will have to in 12 months prob just my opinion looking at things

The usage allowance is reduced as stated, but so are prices, by £2 in Market 1 & 2 areas and £4.50 in Market 3 areas. Those whose usage is well below 60GB per month might well prefer the lower prices.
As is customary with legacy products there will be no compulsion to change products in the future.