topic CSC agents telling porkies about ADSL2+/21CN in Plusnet Feedback

CSC agents telling porkies about ADSL2+/21CN

jelv — Fri, 28 May 2010 08:36:49 GMT

We've seen a number of posts where users have been given incorrect information when querying their ADSL2+ status - we saw two more last night.
It appears that a number of CSC agents think that if a person has been moved to 21CN it means that they are on ADSL2+, when it is common in the first instance for them to be put on ADSL1 on 21CN.
I rather think it's overdue for the GM Maestro to be put to some good use!

Re: CSC agents telling porkies about ADSL2+/21CN

James — Fri, 28 May 2010 08:38:07 GMT

I'll feed back.
Thanks Jelv.

Re: CSC agents telling porkies about ADSL2+/21CN

jelv — Fri, 28 May 2010 08:40:47 GMT

Thanks James.
I see you sorted one yourself. The other is http://community.plus.net/forum/index.php/topic,86423.0.html
Edit: The one James sorted was http://community.plus.net/forum/index.php/topic,86421.0.html

Re: CSC agents telling porkies about ADSL2+/21CN

James — Fri, 28 May 2010 08:49:00 GMT

Thanks John.
It's in hand already.