topic Re: More speed junk in Plusnet Feedback

More speed junk

IanB — Tue, 13 Apr 2010 21:32:14 GMT

Well, I migrated from the dreaded Tiscali. It went smooth. Now my speed has dropped to less then 2MB, often 1Mb. I raised a ticket, and got a response, which of course puts the onus on me to fiddle around, if worst comes to worst there is a threat of £140 charge. Gordon Brown promises high speed net for all, for me i would prefer just to take the BS out of what we have first of all. I know I have been shaped down, admit it someone.
I've got better things to do with my life rather than worry about this, I just want a service as contracted. 3Mb would be nice, which I had with Tiscali. Right now I seem to have migrated from one bad apple to an even worse one.
Ian

Re: More speed junk

torbayguy — Tue, 13 Apr 2010 21:37:36 GMT

Ian I know how you feel mate, Im getting the same treatment.

Re: More speed junk

Strat — Wed, 14 Apr 2010 09:09:56 GMT

Welcome to the forum IanB.
What are your router stats?
You may be in the 10 day training period, how long ago did you migrate?

Re: More speed junk

Chris — Wed, 14 Apr 2010 10:39:31 GMT

Can you try a BT Speedtest and let us know the full results?
http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml
Your profile on our side is set to 4000, which is correct for your line. The traffic management rules on your line can be seen here: http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml#premiumSpeeds