topic Re: Webmail attachments in Plusnet Feedback

Webmail attachments

philbo — Sun, 11 Apr 2010 09:54:12 GMT

I've just started to use webmail so I sent myself an e-mail with my Bookmarks HTML file as an attachment but it seems to only appear as "winmail.dat"
I,ve also tried attaching other files such as an excel spreadsheet and this is also Winmail.dat.
Can anyone help?
Thanks

Re: Webmail attachments

Hary — Sun, 11 Apr 2010 11:39:44 GMT

Webmail usually refers to providers like Yahoo Hotmail etc.
It looks as though you are using Outlook Express.
Here is some info.Firstly make sure messages are sent in plain text format and not rich text.
http://www.pchell.com/support/winmaildat.shtml

Re: Webmail attachments

adamwalker — Mon, 12 Apr 2010 08:45:37 GMT

Good morning,
I'm pretty certain this is a webmail issue from what's been said. I have just tested this using your account details philbo and have replicated the issue. I have performed some account maintenance which I am hoping may fix this for you. Please leave at least 10 minutes before testing this out. Please get back to us if you still have problems following that as we may be able to give you access to our beta webmail platform for testing if not.

Re: Webmail attachments

philbo — Mon, 12 Apr 2010 13:05:40 GMT

Adamwalker
Thanks for the reply but I've just tried it again and got the "winmail.dat" again instead of my attachment.
Philbo

Re: Webmail attachments

adamwalker — Mon, 12 Apr 2010 13:38:43 GMT

Philbo,
Just before we get into discussing this further can I just check that you are definitely logging into webmail via our website to send this message? If you are I will endeavour to get you on to a trial for our beta webmail. Otherwise please let me know (although I don't suspect so) if you would be using something like Outlook or Outlook Express.

Re: Webmail attachments

philbo — Mon, 12 Apr 2010 14:39:21 GMT

Adam
Yes, I am sending an e-mail from Outlook with an attachment in it. I wanted to keep a copy of my bookmarks on the web for easy access from other computers.
Philbo

Re: Webmail attachments

Oldjim — Mon, 12 Apr 2010 14:46:08 GMT

Just tried from Outlook 2003 - and webmail showed this