topic Re: What a pleasure so far from Plusnet. in Plusnet Feedback

What a pleasure so far from Plusnet.

alex1937 — Mon, 15 Dec 2008 16:21:23 GMT

I would like to take a few minutes to say a big thank you to the sales team (Jake) for a very smooth sign up so far. Switching from AOL which may i add is a very poor company! I'm now hoping plusnet provides a broadband service like it does its sales/tech support.
Key features i liked about plusnets sales/tech support:
UK based call centres
Provides you with information that is clear and understandable
Friendly guys on the other end of the phone line
I will report back when my broadband goes live on the 22 of December with some intel on the service plusnet provide.
Thanks again plusnet for the service so far.

Re: What a pleasure so far from Plusnet.

James — Mon, 15 Dec 2008 16:23:32 GMT

Hi Alex,
Glad to hear that everything is going well so far. Feel free to shout up if you have any questions or anything like that

Re: What a pleasure so far from Plusnet.

b4lamb — Sun, 28 Dec 2008 19:53:29 GMT

Thats been my experience since switching to Plusnet over a year ago.
These guys have the key to success.
UK based
Read and understand your questions and provide a comprehensive reply
Fast - really fast response to questions 24/7
Simple, logical and understandable web site
No hidden product tricks
Open and honest.
I can honestly say I've been really well looked after since joining Plusnet , they easily outstrip the competition
B4lamb

Re: What a pleasure so far from Plusnet.

barky — Sat, 24 Jan 2009 17:41:21 GMT

Have just switched to plusnet & so far all seems good - far better value than the other options I considered & not locked into a long contract .
wildly erratic download speeds so far from 0.6Mb/s to an indicated 9.2 Mb/s
assume things will settle out shortly
simple wireless setup was a joy & the transfer was without even a minor hiccup

Re: What a pleasure so far from Plusnet.

pierre_pierre — Sat, 24 Jan 2009 19:09:46 GMT

what are you measuring that with? unless you are on adsl 2, you max possible sync is 8128, giving a profile of about 7150,

Re: What a pleasure so far from Plusnet.

barky — Sat, 24 Jan 2009 20:42:42 GMT

I'm 99.9% sure the 9.2Mb/s was some sort of error - was using the broadband test & diagnostics add on for Firefox
typical max for me on broadband has been about 5 to 6 Mb/s - I lose a bit due to cable distance from exchange

Re: What a pleasure so far from Plusnet.

pierre_pierre — Sat, 24 Jan 2009 22:12:10 GMT

I would ditch that test if I was you, try the PN recommended test http://www.mybroadbandspeed.co.uk/ and also http://www.speedtester.bt.com/ can be a bit flacky at time, but if you have a line problem, you have to try and run it. The name that they ask for is the same as you set the router

Re: What a pleasure so far from Plusnet.

Santiago — Sat, 24 Jan 2009 22:19:30 GMT

Quote from: alex1937
UK based call centres

They didn't tell you about the call centre they have in Durban South Africa then?

Re: What a pleasure so far from Plusnet.

ChemicalBrother — Sun, 25 Jan 2009 13:51:48 GMT

The call centre you have mentioned is for the Brightview customers, it is only when there is extreme loading on the UK CSC that a call will be diverted to Durban.
Shall we now keep this thread on topic?