topic Re: Broadband Usage Link Removed? in Plusnet Feedback

Broadband Usage Link Removed?

chickendippers — Sun, 14 Dec 2008 17:17:18 GMT

Am I imagining it, or has the link to My Broadband Usage been removed from the Member Centre and replaced with "Upgrade Account"?
If so, I'm not impressed as that's the main thing I use the Member Centre for, and you've just made it more difficult. I think the poll you ran a few months ago also suggested that was the primary use of the Member Centre.

Re: Broadband Usage Link Removed?

Oldjim — Sun, 14 Dec 2008 17:24:15 GMT

I always use this link http://portal.plus.net/my.html?action=myconnection

Re: Broadband Usage Link Removed?

Colin — Sun, 14 Dec 2008 17:30:43 GMT

You could always just bookmark it directly - http://portal.plus.net/view_my_broadband_usage/ too...
I'm not sure why it was removed, but I'll ask around on Monday and see if anyone knows.

Re: Broadband Usage Link Removed?

chickendippers — Sun, 14 Dec 2008 17:46:44 GMT

Thanks Colin,
Good to know I'm not going mad

Re: Broadband Usage Link Removed?

VileReynard — Sun, 14 Dec 2008 21:35:24 GMT

Quote from: Oldjim
I always use this link http://portal.plus.net/my.html?action=myconnection

How come you have an interleaving icon?

Re: Broadband Usage Link Removed?

paulby — Sun, 14 Dec 2008 22:14:21 GMT

Quote
I'm not sure why it was removed, but I'll ask around on Monday and see if anyone knows.

It always seems to be removed from the "Welcome to your Member Centre" page after about a month on a new account and replaced with "Upgrade Account".
Certainly my experience with my own account and those of all my referrals.

Re: Broadband Usage Link Removed?

198kHz — Sun, 14 Dec 2008 22:33:37 GMT

This was raised on 16/10/08 in Rants and Raves, and one of the Plusnet staff said -
"You're not the first to mention this. This has been flagged to the design team. We know that VMBU is a link everyone needs to have handy."

Is it still with the design team?

Re: Broadband Usage Link Removed?

chickendippers — Sun, 14 Dec 2008 22:38:02 GMT

Quote from: axisofevil
How come you have an interleaving icon?

I've got one.

Re: Broadband Usage Link Removed?

Colin — Sun, 14 Dec 2008 23:28:53 GMT

Quote from: 4Candles
Is it still with the design team?

I shall ask tomorrow when I get in to the office for you...

Re: Broadband Usage Link Removed?

198kHz — Sun, 14 Dec 2008 23:36:43 GMT

Thanks Colin.

Re: Broadband Usage Link Removed?

Colin — Mon, 15 Dec 2008 09:49:32 GMT

Have spoken to the designers and we were planning on adding a link to it in the Sitemap at the bottom of every page... unfortunately, there's a code freeze from tomorrow, so it's unlikely this will go out this side of January

Re: Broadband Usage Link Removed?

jtuck — Wed, 14 Jan 2009 14:50:55 GMT

Hi everyone, I've been tasked with looking at this thisafternoon so consider it being developed

Re: Broadband Usage Link Removed?

jelv — Fri, 16 Jan 2009 18:05:54 GMT

It's done!

Re: Broadband Usage Link Removed?

pierre_pierre — Fri, 16 Jan 2009 18:31:05 GMT