topic Re: PlusNet Service Messages....... an anomoly ! in Plusnet Feedback

PlusNet Service Messages....... an anomoly !

shutter — Sat, 03 Apr 2010 14:15:51 GMT

I am registered to have the service messages regarding technical problems, BT problems, servers down, and similar.....
all very fine.... and nice to know what is going on in the background.... especially if it concerns not being able to connect to the internet.......
HOWEVER!..... It`s a bit weird, to have an email saying "sorry you cannot connect to the internet..... because of...... "
`cos`.... IF I cannot connect ,......... then I won`t get the email....
and similarly, when a problem has been resolved, we get this message.......
"If you are still unable to connect, please power down your broadband equipment for 20 minutes and retry.
Sorry for any inconvenience this may cause. "
Erm ...... If you are still unable to connect...... you will not get this email....
EDIT EDIT EDIT
unless you log in on another computer, you just happen to have handy...... or have a super duper mobile ~~computer~~ phone.....

Re: PlusNet Service Messages....... an anomoly !

pjmarsh — Sat, 03 Apr 2010 14:40:12 GMT

I can get these emails on my mobile phone, and my work computer, so certainly come in useful.
Phil

Re: PlusNet Service Messages....... an anomoly !

itsme — Sat, 03 Apr 2010 16:44:28 GMT

Quote from: shutter

unless you log in on another computer, you just happen to have handy...... or have a super duper mobile ~~computer~~ phone.....

or go to a public library and use the computers there, and for me it's only 200m walk.

Re: PlusNet Service Messages....... an anomoly !

pierre_pierre — Sat, 03 Apr 2010 17:00:31 GMT

Oh Well

Quote
Service Status RSS Feeds
Major Openreach Service Outage (61234) - RESOLVED
ADSL Dial
Posted on: Saturday 3 April 2010, 14:23
This is an update to the issues experienced in the Paddington Exchange and related ATMs, which have been affecting customers nationwide.BT have cleared the exchange and ATM issues, and customers should now be able to connect with no further issue.
If you are still unable to connect, please power down your broadband equipment for 20 minutes and retry.

Sorry for any inconvenience this may cause.

Re: PlusNet Service Messages....... an anomoly !

Chris — Tue, 06 Apr 2010 08:20:26 GMT

We send these service notices out as sometimes people can check service status at other locations. Would you prefer us not to send them?

Re: PlusNet Service Messages....... an anomoly !

hadden — Tue, 06 Apr 2010 09:43:11 GMT

Quote from: Chris
Would you prefer us not to send them?

Yes, it would be brilliant if you could never have any problems

Re: PlusNet Service Messages....... an anomoly !

shutter — Tue, 06 Apr 2010 10:01:30 GMT