topic Re: wheres my mac code? in Plusnet Feedback

wheres my mac code?

bollxd — Mon, 10 May 2010 10:29:28 GMT

i asked for a mac code a few days ago........the customer service was fine untill she found out i wanted to leave plusnet.....(she got quite snotty) she siad she could def match my new isp deal but i refused because its sky and there doing my complete package tv broadband and phone for £30.......with free line rental for 12 months too........she said my mac would be availible through plusnet........? where????? before i could ask she slammed down the phone........? nice aye.........does anyone know where the mac will be........or will i have to just as snotty as her and recall.......most isp's give you the mac strait away not fart about and promise you it in a couple of days why is this....? not a very good servise i might add.........

Re: wheres my mac code?

jelv — Mon, 10 May 2010 10:50:26 GMT

Go to https://www.plus.net/my.html?action=questions&?helpheader=questions and select View: Questions in the last 28 days.

Re: wheres my mac code?

Chris — Mon, 10 May 2010 11:40:13 GMT

I've taken a look over your account and I can see you spoke to the Customer Options Team today requesting your MAC, prior to that nobody had looked at your account in a long period. What day did you ask for your MAC and can you remember the name of who you spoke to as they certainly didn't look at your account?

Re: wheres my mac code?

bollxd — Tue, 11 May 2010 10:14:18 GMT

hello
thanx for getting back to me april the 29th i 1st asked for it.....that was the 1st call i made.........monday the 10th was the second call i made.......cant remember the name of the person the 1st time i talked too....i dont keep names unless i'm going to complain etc....besides you expect the job to be done not to have to recall..........now i have to wait again.....i cant see why its taking so long.....and why does it take a couple of days to get a mac when all companys give you it instantly?....dont mean to have a go but its starting to annoy.........just seems like messing the customer about coz there leaving? thanx Alex

Re: wheres my mac code?

bobpullen — Fri, 14 May 2010 08:29:25 GMT

Quote from: bollxd
... why does it take a couple of days to get a mac when all companys give you it instantly?

I'm not sure that *all* ISP's will TBH.
The generation of your MAC is an automated process. It's issued a few days after it's requested in case a retention offer has been made. It gives you a few days to reconsider your situation in light of what our Customer Options Team might have advised you. In the grander scheme of things it doesn't make a great deal of difference as we require 10 days notice to cancel your account anyway (the MAC is provided within 5).