topic Re: One HAPPY customer, read inside..... in Plusnet Feedback

One HAPPY customer, read inside.....

westy125 — Tue, 23 Mar 2010 23:27:50 GMT

Yes I sure am one happy customer,
Thanks to the ongoing MAJOR issues with my plusnet account I have been given my MAC code after no one decided to investigate my issues after/over 5+ weeks of tickets!
They did origonaly request £100 disconnection! LOL
So after two separate complaints to the ISPA http://www.ispa.org.uk/
Plusnet did the honourable thing and agreed to give me my MAC and waiver the costs so fair play to them, allthough WHY DID IT TAKE TWO OFFICIAL COMPLAINTS to get things done???????????????????
I have never known customer service like it, i'll just be glad when its all over.................

Re: One HAPPY customer, read inside.....

Mand — Wed, 24 Mar 2010 09:37:16 GMT

Hi there,
I'm sorry to see you're going elsewhere.
Looking at your tickets it's clear we could have been more pro-active in support, but also that we didn't have chance to get to the bottom of your issue.

Re: One HAPPY customer, read inside.....

tihson — Wed, 24 Mar 2010 11:05:03 GMT

Plusnet did the honourable thing and agreed to give me my MAC and waiver the costs so fair play to them
............................................................................
Yep they did the same for me, and this morning i had a phone call from them about a month later,
Guess what, a threat of being passed to a debt collection agency, and screwing up my credit rating,
Because after the tickets expired on their system, your promised waiver counts for nothing.
^ £60.00+ for the modem router, connection fee etc STILL MIRACULOUSLY OUTSTANDING AGAIN.
Don't believe a thing they say !

Re: One HAPPY customer, read inside.....

Mand — Wed, 24 Mar 2010 11:23:25 GMT

@tihson, this is an error, there are no charges outstanding, I'm sorting this now.