topic Re: New Pricing Structure?? Maybe someone from PN can clarify things - please in Plusnet Feedback

New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Tue, 16 Mar 2010 15:52:48 GMT

I had an e-mail from PN saying they were bringing out a new 60GB a month package.
What is happening to the current packages? The reason I ask is that I was considering changing from my 10gb package to the 80gb with the fixed IP.
If I change right now to the premium package will I still get it at 19.99 a month or is that going up in price as well?
Also does the 60gb package have a fixed IP?

cheers

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Oldjim — Tue, 16 Mar 2010 16:28:17 GMT

The old package will no longer be available as it is being replaced by Extra
Premium will hold its price for a year
Re fixed IP - I don't know but I would assume it would given that it is a replacent product

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

pierre_pierre — Tue, 16 Mar 2010 16:44:09 GMT

Surely Jim, if he manages to change before 12th April, he will get the 80 G

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Tue, 16 Mar 2010 16:54:22 GMT

Thats what I am hoping
jim:quote

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Oldjim — Tue, 16 Mar 2010 17:05:16 GMT

Note the future tense - "will no longer be available" not "is no longer available"

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Wed, 17 Mar 2010 10:10:35 GMT

Hi BRABUS,
If you elect to change to Premium before April 12th we'll arrange that for you, and you can remain on that product for as long as you like. The price for Premium isn't planned to change.
Extra will have the option of a static IP.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

pjmarsh — Wed, 17 Mar 2010 10:20:41 GMT

Thought static IP's will have a one off charge for them. £5 I have in my mind, but could have that wrong. If you already have a static IP you wont be charged though.
Phil

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Wed, 17 Mar 2010 11:09:40 GMT

Hi Mand thanks for the answer. Just one question, does premium allow for the use of VPN. This is the reason I want to upgrade so I can work from home more as my wife is ill and 10gb wouldnt be enough.
How do I arrange to get upgraded then ?

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Wed, 17 Mar 2010 11:55:44 GMT

Hi there,
VPN is prioritised on Premium and on the new Extra product.
To upgrade you just need to select the upgrade button in the top right hand corner of the Member Centre and choose the options you want.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Wed, 17 Mar 2010 11:57:29 GMT

Quote from: pjmarsh
Thought static IP's will have a one off charge for them. £5 I have in my mind, but could have that wrong. If you already have a static IP you wont be charged though.
Phil

All residential products will be charged a £5 one-off fee from April.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Wed, 17 Mar 2010 14:43:02 GMT

Cool, how quickly would I get switched over? Also I am only on month 2 of my cheap 3 months, would I be eligible for the premium to be discounted for the last month or will I just be charged full rate - hey if you dont ask.

thanks again.
Just looked at the upgrade and it doesnt give an option to select static IP address ?

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

mrmarkus1981 — Wed, 17 Mar 2010 14:55:12 GMT

I didnt get any email, i am looking at the Member Section to see if i cant opt back in, any ideas where it is?
EDIT : FOUND IT!!!

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Wed, 17 Mar 2010 15:09:23 GMT

@BRABUS, by default you'd be charged at the standard rate, as the system will schedule an upgrade for your next billing date, and will see that you've already been on a discounted product. Gimme a shout once it's changed and I'll add the third month for you.
Once you're on Premium you'll have the option to choose a static IP in the Member Centre.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Wed, 17 Mar 2010 16:02:35 GMT

Thanks Mand. It was your quick and helpful anwsers like this in the past for other PN customers that helped me decide to come to PN.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Wed, 17 Mar 2010 16:09:07 GMT

Glad to hear it.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Sat, 20 Mar 2010 16:41:28 GMT

Hi Mand, I am now on Premium if you can sort that extra month for me please.
As for teh static IP I have followed the help files on PN site and still it can't be set.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

Mand — Mon, 22 Mar 2010 09:31:36 GMT

Discount added.

Re: New Pricing Structure?? Maybe someone from PN can clarify things - please

BRABUS — Mon, 22 Mar 2010 09:59:43 GMT

Hi Mand thanks for taking care of the discount. I tried to set the static IP over the weekend following the onlinehelp documents but they are incorrect. I raised a ticket and one of your techs set the static up for me. I left feed back in the survey to say that your tech documents are wrong.

Thanks again - top service as always
Rob