topic Re: 6 weeks to change over? And stilll counting?? in Plusnet Feedback

6 weeks to change over? And stilll counting??

spiralx — Thu, 11 Mar 2010 10:32:02 GMT

I applied for transfer from Talktalk to PlusNet, and got an affirmative "OK" email Feb 5.
Heard NOTHING further until Talktalk finally disconnected me March10. So now I am without either a phone or BB.
I emailed Support from work (lucky I can do that, isn't it!) the next morning, 11 March, saying either provide me with service or admit that you can't.
And only THEN do I get a bland stock email saying a DD will be taken "on or after" 16 March. No explanation for anything, so far.
Now, I have a 90-year-old mother who has a habit of being hauled off to hospital by ambulance when out walking, so a phone can be important. Deeply un-impressed by PLusNet so far, as a result. (No, won't be recommending anyone change over!).

Re: 6 weeks to change over? And stilll counting??

orbrey — Thu, 11 Mar 2010 11:58:44 GMT

HI spiralx,
It looks like the phone is already active from checking your account (the order's showing as complete as of yesterday so I suspect the disconnect you mention was the changeover happening), though the broadband order won't be completed until next week I'm afraid.

Re: 6 weeks to change over? And stilll counting??

spiralx — Thu, 11 Mar 2010 12:03:19 GMT

Thanks for that, Matt. Sadly, no dial tone last night, none this morning.
I may just cancel and go back to Talktalk. Better the devil you know, and all that.

Re: 6 weeks to change over? And stilll counting??

mrmarkus1981 — Thu, 11 Mar 2010 12:29:48 GMT

This is very, very poor.
Not only is nothing working, its taken over 1 month, and there is no explanation as to why.
Shout louder spiralx !

Re: 6 weeks to change over? And stilll counting??

orbrey — Thu, 11 Mar 2010 13:11:24 GMT

Well I've tested the line and a fault was identified, so I've raised it for you... we should have an update later on today. Sorry about this.

Re: 6 weeks to change over? And stilll counting??

spiralx — Thu, 11 Mar 2010 14:31:59 GMT

Thanks, Matt. I have tro say, though, I agree with mrmarkus - NO explanation, and if I couldn't use a computer to do all this contacting at work, I'd be up a creek without any paddle whatsoever! (Which may still be the case).
I did discover "My Questions!, which shows a set of India-based internal mails, a small flurry around 9-11 Feb, and then hardly anything until now.
This is clearly BT again, not being the least bit efficient or helpful. Plus Net, I think you should re-consider your partners.

Re: 6 weeks to change over? And stilll counting??

orbrey — Thu, 11 Mar 2010 15:03:03 GMT

On the plus side an engineer has attended and apparently there's a dial tone right up to your premises - unfortunately as you weren't in they weren't able to test further but it bodes well, there should also be a note through the door when you get in.
If you could add a mobile or other alternative contact number to your account we'll be able to book another one (should there be a need, hopefully the service will be working when you get in) or advise of an alternative form of contact? If not I can PM you through the forums or it'll be the ticket system.