topic Re: What do you like/dislike about plus net? in Plusnet Feedback

What do you like/dislike about plus net?

bellacullen — Wed, 10 Mar 2010 12:34:49 GMT

Hi,
I'm a new forum user but have been reading for a while.
I just thought that I'd ask what forum users like and or don't like about plus net. Not just the products but the service you receive what works and what doesn't.

Re: What do you like/dislike about plus net?

Mand — Wed, 10 Mar 2010 12:53:04 GMT

Welcome to the forums.
I like that we have a community where we can talk to you lot about any subject, not just related to our service and that we have a voice (both internally and externally). I'm quite partial to the wages too.
Over to the rest of the mob now.

Re: What do you like/dislike about plus net?

Animasu — Wed, 10 Mar 2010 12:57:31 GMT

Mob? We're not that bad! *hides his flaming pitchfork*
I like like how easy it was to get the PN service, and the friendlyness of the staff! although the first person i spoke to sounded very depressed, they should buy him a box of chocolates or something~
The one thing i did dislike was recieving 3 forms of communication (email one day, text the next and a couple of days after a letter) regarding my MAC key, and having to phone up 3 times to let them know i couldn't get it due to being a new line While I say I dislike it, I do like how they keep you informed about things like that!
- Animasu

Re: What do you like/dislike about plus net?

bellacullen — Wed, 10 Mar 2010 13:00:44 GMT

I suppose to much information is better than not enough!
I do think the forum side of the site is a fantastic addition and I haven't seen one so widely used before.

Re: What do you like/dislike about plus net?

Mand — Wed, 10 Mar 2010 13:01:45 GMT

He's not depressed, he always sounds like that!
Re the communications, I'm glad you like that we keep you posted, but you'll be glad to know we're making some signup changes soon to eliminate the issue you had.

Re: What do you like/dislike about plus net?

Strat — Wed, 10 Mar 2010 13:03:34 GMT

Quote from: bellacullen
I do think the forum side of the site is a fantastic addition and I haven't seen one so widely used before.

And it's being revamped bellacullen......have you voted

Re: What do you like/dislike about plus net?

Animasu — Wed, 10 Mar 2010 13:15:40 GMT

Quote from: Mand
He's not depressed, he always sounds like that!
Re the communications, I'm glad you like that we keep you posted, but you'll be glad to know we're making some signup changes soon to eliminate the issue you had.

That's okay then! I know IT can be stressful and depressing at times, Thought he might just need cheering up, but if he always sounds like that then all is good
That's alright then! Just a button/checkbox to say you don't/can't get one should suffice really

Re: What do you like/dislike about plus net?

bellacullen — Wed, 10 Mar 2010 13:21:15 GMT

He should go use the gym in your building then that'd cheer him up all of those endorphins ( I drive past your building on the way home from work)
And yes I have voted.
Is there anything people don't like and think should be changed?

Re: What do you like/dislike about plus net?

mrmarkus1981 — Wed, 10 Mar 2010 13:27:50 GMT

I like that i have Plusnet as my supplier of Home Phone & Broadband as NEITHER have failed.....yet.
I like the referalls scheme and will soon be signing my mummy up.
I dislike that when something goes wrong, people seem to have to jump up and down on here to get something done

Re: What do you like/dislike about plus net?

198kHz — Wed, 10 Mar 2010 14:50:42 GMT

I like the product, its speed and reliability, and the information and support pages on the PN site. The range of user control is very good, and the ease of adding as many email aliases as required.
I very much like the ticket system, in principle, and I've always had (unlike some people, it seems) sensible answers, but despite reassurances over the last few months, it still seems to be achingly slow.
The forums are an excellent source of information and entertainment too.

Re: What do you like/dislike about plus net?

bellacullen — Wed, 10 Mar 2010 17:54:13 GMT

What is the customer service like?

Re: What do you like/dislike about plus net?

Strat — Wed, 10 Mar 2010 18:59:29 GMT

I can't answer that question as I've never really needed their services, a testament to the quality of the rest of the services.
However the ace on this particular table is the Plusnet support team that patrol these forums and they are all aces, no jokers in this pack.

Re: What do you like/dislike about plus net?

Animasu — Wed, 10 Mar 2010 19:11:29 GMT

Quote from: bellacullen
What is the customer service like?

Excelent in my opinion!

Re: What do you like/dislike about plus net?

bellacullen — Wed, 10 Mar 2010 22:34:41 GMT

That's really good then, I'm sure places like this are brilliant for getting quick help and other ideas for issues and problems without having to go through the cust serv channels.

Re: What do you like/dislike about plus net?

craigyoung — Thu, 11 Mar 2010 09:20:39 GMT

Excellent support is the key for me. I've been helped on a couple of occasions and as a result get more out mu connection that I would otherwise have done. I also think Plusnet still offers great value.
I'm less keen on the ticket system - it takes much longer to get to the right answer (if at all than on the forum.
PS I also like the fact that as I only use about 5GB of my available 15GB each month, there must be a cupboard somewhere stuffed full of all my spare usage, and everytime Mand opens it, about 200GB falls on her head.

Re: What do you like/dislike about plus net?

KJILM123 — Thu, 11 Mar 2010 16:15:22 GMT

I like when they send you weighty and threatening E-mails to you that your payment details are not in order while it is still has an expiration date of 31/12/2011. It's hilarious. Even if you have been paying for the last 11 years in time every month.

Re: What do you like/dislike about plus net?

Addnan — Thu, 11 Mar 2010 17:54:33 GMT

Plusnet are great. I'm not even a customer anymore, but still come to these forums to read a little. Nice community feel here. You will get great support here from the staff and other customers.

Re: What do you like/dislike about plus net?

Steve — Thu, 11 Mar 2010 18:30:53 GMT

I like the fact that since moving to plusnet for broadband and home phone both have never let me down, I like this forum for all manner of things, I dislike new members who say how crap everything here is without staying long enough to find out the truth and get to the bottom of there problem.

Re: What do you like/dislike about plus net?

bellacullen — Thu, 11 Mar 2010 19:28:35 GMT

How long on average does it take to have a ticket dealt with? I mean to completion rather than just acknowledged? It seems pretty decent to get through on the phone so thought I'd ask about the tickets

Re: What do you like/dislike about plus net?

Steve — Thu, 11 Mar 2010 19:36:24 GMT

That depends when you raise one, Either way they tell you roughly how long it will take for your ticket to be answered when you raise one.