topic Bye Bye Plusnet in Plusnet Feedback

Bye Bye Plusnet

Pugs — Fri, 05 Mar 2010 15:33:23 GMT

After 3 months it's time to depart. Have to admit my only gripe and reason for leaving is traffic shaping and the lack of a product to suit my needs. Was on plusnet premium as the download limit was more than enough for me but traffic shaping caused downloads to run at a maximum of 60kb/s. People can change their habits and schedule overnight downloads for "recreation", however I'm one of many that work from home. Some days I need to download 100MB+ files (work related) and have to wait for well over an hour. Recently I upgrade my PCs to Windows 7 and the Microsoft updates took forever. I can appreciate the strain P2P etc puts on the network but with everything being shaped I've had to vote with my feet.

Re: Bye Bye Plusnet

Lurker — Fri, 05 Mar 2010 15:57:16 GMT

I think this is a good argument for relaunching Homeworker packages.
Should be traffic shaping like the business products during the day, then like residential products in the evenings.

Re: Bye Bye Plusnet

orbrey — Mon, 08 Mar 2010 09:30:26 GMT

Hi Pugs,
Sorry to hear that. What times was it that the service was running slowly, or was that at all times?

Re: Bye Bye Plusnet

Pugs — Mon, 08 Mar 2010 11:49:35 GMT

It was after 12noon. My speeds were never that fast because I live quite far from the exchange. I can now download at peak times at 400kbps as opposed to 60 with Plusnet.

Re: Bye Bye Plusnet

Mark — Mon, 08 Mar 2010 21:33:37 GMT

Quote
I think this is a good argument for relaunching Homeworker packages.

Any of our business products are suitable for and are used by Homeworkers James. Prior to the refresh we had a plethora of packages with varying names, (a story unto itself) none of which had a traffic profile different to those which exist today. The legacy homeworker branded products have the same profile as those of today so nothing has changed on that front.

Re: Bye Bye Plusnet

Lurker — Tue, 09 Mar 2010 08:06:15 GMT

Nice selective quoting Mark.
What about the relevant part of the post though relating to shaping.

Re: Bye Bye Plusnet

Pugs — Tue, 09 Mar 2010 13:03:26 GMT

Absolutley, that's why I left. Business package looks equally as prohibitive and I wasn't prepared to enter into a 1 year contract to find out. I'm please I left. Speeds are excellent at all times. Cost is not an issue if you get the service you want. My new monthly outlay is about £30. Seems like my feedback has fallen on deaf ears at Plusnet. I thought itwas constructive but there you go.
THis is my last post. Little point in prattling on.
Cheers

Re: Bye Bye Plusnet

KJILM123 — Tue, 09 Mar 2010 15:54:09 GMT

@ Pugs,

I know how you were feeling man.
KJ