https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693437#M11542 Hi there, <BR />Hopefully my colleague Rami has spoken to you earlier today. Basically there's a problem at the exchange, and it should be fixed by tomorrow. <BR /> Wed, 17 Mar 2010 16:28:21 GMT Mand 2010-03-17T16:28:21Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693432#M11537 I've been waiting for nearly 4 weeks for my BB connection. BT say there's a fault on the line. Thank God they don't supply anything really important like electricity. My patience is waning fast. Fri, 05 Mar 2010 12:34:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693432#M11537 colin2t 2010-03-05T12:34:03Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693433#M11538 Hi there, <BR />I'm looking into this now, I'll post back shortly when I know what's going on. Fri, 05 Mar 2010 15:02:08 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693433#M11538 Mand 2010-03-05T15:02:08Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693434#M11539 Hi, <BR />I'm really sorry about all the problems you've had so far, I can assure you this is not the norm. <BR />There's definitely no fault on the line, your order was stuck in the system unfortunately. <BR />It was accepted on the 3rd and updated, and will complete on the 9th of March. <BR /> Fri, 05 Mar 2010 16:46:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693434#M11539 Mand 2010-03-05T16:46:58Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693435#M11540 March 9th?? here we are at March 17th and still no internet connection - and I've been told it IS a fault on the line. What's the real story?? <BR />All your deadlines have been and gone and now I'm even doubtful that you're telling me the truth. <BR />I'm so so disappointed with your c++p service. <BR />I've had less trouble buying a house than I've had with you. <BR />I'm definitely wishing I'd never heard of Plusnet. <BR />I've access to an intranet bulletin board at work which has 10K hits a day. <BR />I shall go public with details of this fiasco if I'm not connected soon. Wed, 17 Mar 2010 08:27:24 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693435#M11540 colin2t 2010-03-17T08:27:24Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693436#M11541 Hi there, <BR />Your order did complete on the 9th, but initial tests show that there's a problem at the exchange level. I'm looking into this, and will have an update shortly. Wed, 17 Mar 2010 09:44:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693436#M11541 Mand 2010-03-17T09:44:17Z https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693437#M11542 Hi there, <BR />Hopefully my colleague Rami has spoken to you earlier today. Basically there's a problem at the exchange, and it should be fixed by tomorrow. <BR /> Wed, 17 Mar 2010 16:28:21 GMT https://community.plus.net/t5/Plusnet-Feedback/Beginning-to-wish-I-d-never-heard-of-BT-and-PLUSNET/m-p/693437#M11542 Mand 2010-03-17T16:28:21Z