topic Re: slow replies on tickets in Plusnet Feedback

slow replies on tickets

snipperuk — Fri, 26 Feb 2010 17:27:57 GMT

first reply took 3 days and the second reply is currently 2 days and counting
all im after is my IP Profile line lifting to 2000
after moving my router to differant sockets the ****** max stable rate has kicked in
my question to PN was why does my next door neighbour on the the same pole ... same exchange on but onTiscali
not get hit by max stable rate no matter how many times he re-boots or turns off ?
and he gets better download speeds upto 2300
we are on identical routers .... plugged into master sockets and my BT test results say my line will support 2000kbps
Download speedachieved during the test was - 1302 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2016 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

Re: slow replies on tickets

shutter — Fri, 26 Feb 2010 18:42:16 GMT

Quote

after moving my router to differant sockets

How many times did you change sockets..... and how much time expired betweeen each move?

Re: slow replies on tickets

snipperuk — Fri, 26 Feb 2010 18:59:15 GMT

i know its my fault by moving stuff about
but want to know if max stable rate is a PN thing or at the BT exchange and why it does not effect nextdoor on tiscali

Re: slow replies on tickets

pierre_pierre — Fri, 26 Feb 2010 19:09:14 GMT

its possible that your neighbour on Talk Talk is on a LLU connection which doesnt use BT stupid resets

Re: slow replies on tickets

shutter — Fri, 26 Feb 2010 19:49:44 GMT

I think we have the same situation.....
just done a Bt Speed test

Quote
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 1500 k

and the result is...............

Quote
Download Speed
1311 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1311 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:

Your DSL Connection Rate :2016 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)

IP Profile for your line is - 1500 Kbps

So I think there is little more you can do.....
I am on the end of a 63.5db Download Attenuation, and since 08:00 this morning have had aDownload SNR of between 5.6db and currently ... 3.8 db which is about the same as yesterday....
Further information, I am on a wireless connection to my laptop.... the router is on the end of a 15 mtr hardwired extension with three phone sockets between me (the router) and the master socket. !

Re: slow replies on tickets

snipperuk — Fri, 26 Feb 2010 20:02:02 GMT

thanks for the replies chaps (or chapess's )
max stable rate is doing my head in
all double dutch to me
Line Attenuation 61 db 15.5 db
Noise Margin 6 db 17 db

Re: slow replies on tickets

shutter — Fri, 26 Feb 2010 20:06:12 GMT

Yeah, like I said,....... similar to my line setup.... so no worries...

Re: slow replies on tickets

spraxyt — Sat, 27 Feb 2010 00:38:06 GMT

You need to sync at a speed of at least 2272kbps to get an IP Profile of 2000kbps. With 61dB attenuation 2336kbps is theoretically the maximum achievable sync speed (Kitz calculator) on a good quality line.

Re: slow replies on tickets

snipperuk — Sat, 27 Feb 2010 11:23:11 GMT

my neighbours connection is
Connection Speed 2304 kbps 448 kbps
Line Attenuation 60 db 15.5 db
Noise Margin 8 db 17 db
speed tested download at 1.99mb
mine this morning is
Connection Speed 1440 kbps 448 kbps
Line Attenuation 61 db 15.5 db
Noise Margin 9 db 18 db
speed tested at 1.15mb

like i said .... same exchange .... same telegraph pole ..... same router
mine is plugged into the master socket
the only differance is isp
any ideas ?

Re: slow replies on tickets

snipperuk — Sat, 27 Feb 2010 11:27:17 GMT

and ive just notice ip profile dropped to 1250 now

Re: slow replies on tickets

spraxyt — Sat, 27 Feb 2010 14:56:16 GMT

Your ISP has no control over your sync speed, that depends on your connection to the exchange. You mentioned being plugged into the master socket - is that into the face of the socket or the test socket exposed if you remove the lower part of the master socket? If not the latter try plugging your router into the test socket (using a filter) - does that give a different sync speed? And what is the noise margin?
For a sync speed of 1440kbps the appropriate IP Profile is 1250kbps (which you have) and your measured download speed is consistent with that.

Re: slow replies on tickets

snipperuk — Sat, 27 Feb 2010 15:03:08 GMT

thanks for your replies and do appreciate PN help
its currently in the front of the socket ......... i would try the test socket but if do that now max stable will kick me down even more wont it ( trying the test then reverting back to the front socket )

Re: slow replies on tickets

pierre_pierre — Sat, 27 Feb 2010 17:10:22 GMT

you should be able to do two test in an hour at about midday as long as you dont do any more it should not affect you synch

Re: slow replies on tickets

snipperuk — Sun, 28 Feb 2010 15:15:25 GMT

whoopie ............ line ip profile now 1000 after doing a test ****** stable rate while nextdoor is now connecting at 2500
can i have my line ip profile reset please PN

Re: slow replies on tickets

shutter — Sun, 28 Feb 2010 19:55:11 GMT

Can you do a BT speed test to see what it says< and post on here.....You may well have done several before, but we need to see "up to date" figures.....especially your IP profile from BT....

Re: slow replies on tickets

snipperuk — Sun, 28 Feb 2010 20:07:28 GMT

just tested
Download speedachieved during the test was - 926 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

this was on the 21st
Download speedachieved during the test was - 1316 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
this was 22nd
Download speedachieved during the test was - 1311 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
2nd test on 22nd
Download speedachieved during the test was - 1311 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
test on 23rd
Download speedachieved during the test was - 1302 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2016 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

Re: slow replies on tickets

shutter — Sun, 28 Feb 2010 20:18:54 GMT

Assuming you are still plugged into the master socket..... is that the one on the "faceplate" or the "test socket" inside the box, with the faceplate removed? Is the router plugged into a micro filter, before going into the phone connection?

Re: slow replies on tickets

snipperuk — Sun, 28 Feb 2010 20:30:23 GMT

wouldnt work with no filter
all tests done in the face plate with nothing else plugged in .......... its that damded BT software thats knocked my speed down ahhhhhhhhhhhhhhhhhhh
been with PN for years and excellent service from them ..... just want me speed up lol

Re: slow replies on tickets

shutter — Sun, 28 Feb 2010 20:32:39 GMT

Hmm... looks to be "gremlins" on the line then..... "something" has obviously triggered a drop on the line, and the BT systems has reacted by dropping the synch ....
Maybe worth putting in a fault ticket to see if PN remote testing can help....

Re: slow replies on tickets

Oldjim — Sun, 28 Feb 2010 20:37:39 GMT

You need to do it using the test socket not the faceplate