topic Re: Billed after migrating away in Plusnet Feedback

Billed after migrating away

mchardys — Fri, 26 Feb 2010 19:08:37 GMT

Well after 6.5 relatively good years with Plusnet I decided to migrate to be at the the start of February.
After 6.5 hassle free years it's a bit dissapointing to see that I've been billed for all of February and up to th 23rd of March now.
I'm afraid I'm going to have to think twice about coming back to Plusnet if I ever decide to move ISPs again.

Re: Billed after migrating away

mikko — Fri, 26 Feb 2010 23:19:45 GMT

Your experiece mirrors mine.
I was with PN (Metronet) since 2004, no problems but went elsewhere for better (LLU) offer. Started with other ISP on 12th Jan. and the disengagement saga is still going on now.
See my topic here:
http://community.plus.net/forum/index.php/topic,83688.0.html
Don't worry, the PN staff on this forum will sort it out

Re: Billed after migrating away

mchardys — Sun, 28 Feb 2010 21:47:43 GMT

Certainly hope it gets sorted soon!

Re: Billed after migrating away

Mand — Mon, 01 Mar 2010 10:16:42 GMT

Hi there,
Sorry about this, should be sorted now if you check the ticket on your account.

Re: Billed after migrating away

mchardys — Mon, 01 Mar 2010 10:37:11 GMT

Many thanks Mand

Re: Billed after migrating away

Mand — Mon, 01 Mar 2010 13:14:49 GMT

Anytime.