topic Re: my experience in Plusnet Feedback

my experience

fishchris — Thu, 25 Feb 2010 20:33:52 GMT

1st my situation
i was with bt for my phone on a low user tariff as i rarely use my home phone - but they have now abandoned this service
i was with virgin for my broadband - i was on 2gb but they have forced me to move upto the 10gb service at an extra cost - even though i struggle to get 4gb speeds
so at the end of the bt low user tarriff i decided to look for a new solution
virgin's solution included TV which i didn't want so after searching on the net i looked at plusnet which seemed to offer the lowest price - i used the live chat system on their site and was so impressed with the speed and helpfulness of the replies that i decided to give plusnet a try
so i signed up
my adsl router was delivered a few days later to my workplace - all correct !!
my broadband was active in advance of the quoted date !!
connection went smoothly and modem/router worked !!
quoted speed was upto 5mb and i seem to be getting 4.6+ so surprised and pleased !!
i then was charged for an extra month
but then without me making a complaint i have been credited for this amount !!
i am waiting for my phone to be changed over to plusnet (quoted as 2nd march) - it is obviously in process as i've had a letter from BT saying that they've had a request to transfer my line !!
so far so good
if all goes well (as so far it has) i will have phone line and broadband at less money than i was paying for broadband only from virgin and at slightly better speeds and with some free calls !!!!!!!!!!
only downside is that i will have to try to get virgin to end my contract - according to them no problem ! - but have you had dealings with them !!!
anyway in summary so far i am delighted with the plusnet service !!!!!!!!!!!!!!!

Re: my experience

dvorak — Thu, 25 Feb 2010 20:37:18 GMT

welcome to the forum fishchris, glad it's started out well... hope it continues

Re: my experience

orbrey — Wed, 03 Mar 2010 09:07:05 GMT

Glad to have you on board, please let us know if there's anything we can do. With regard to the home phone, I'm happy to report that the service has now gone active

Re: my experience

craigyoung — Wed, 03 Mar 2010 09:17:22 GMT

Glad everything is good for you.
Please note, however, you have exceeded your monthly usage allowance of smilies. You can buy them in packs of 10 for £1.99. Alternatively, you can wait until your next billing period starts at which point you will be given another 20. If you feel you need more on a regular basis, why not upgrade to Plusnet Pro Smiley where they are unlimited?

Re: my experience

pierre_pierre — Wed, 03 Mar 2010 11:09:09 GMT

well nearly, he did over do it by one on the last line,
this is only one by the way