topic Re: Plusnet long term loyal customer discounts..? in Plusnet Feedback

Plusnet long term loyal customer discounts..?

Force9Original — Thu, 25 Feb 2010 17:11:10 GMT

Having been a f9/plusnet customer for a long period of time do we get any loyalty discounts?
It can be a little disheartening to see new sign ups getting 4 months free & upto £38 incash back incentives...
Is there any deals for us loyal long term'ers
thanks f9o

Re: Plusnet long term loyal customer discounts..?

Mand — Fri, 26 Feb 2010 13:38:05 GMT

Hi there,
We do occasionally do special offers for existing customers, such as monthly discounts etc, but there's no permanently available deal.

Re: Plusnet long term loyal customer discounts..?

Force9Original — Fri, 26 Feb 2010 15:06:26 GMT

Hi Mand
Look forward some special's for us long term'ers...
I must of missed most of them of the years......

Re: Plusnet long term loyal customer discounts..?

tinacornes — Fri, 26 Feb 2010 17:54:50 GMT

I'm another one Plusnet.
£21.99 monthly for years. When do we receive our loyalty bonus?

Re: Plusnet long term loyal customer discounts..?

amcclean — Sat, 27 Feb 2010 09:31:43 GMT

The idea is a good one.
Just checked my account started 27 Jul 2005.

Re: Plusnet long term loyal customer discounts..?

pierre_pierre — Sat, 27 Feb 2010 10:00:39 GMT

you youngsters, I did get one once but lost it when I came from BBYW to Value

Re: Plusnet long term loyal customer discounts..?

Force9Original — Sat, 27 Feb 2010 15:44:47 GMT

How about Premium package/ legacy products loyalty reward.
Maybe a long term discount based on years would incentivise people to say with Plusnet & reward loyal customers on higher end Premium & legacy products.
Say 50p per year upto a Max of say £5 ?
f9o

Re: Plusnet long term loyal customer discounts..?

WildRose52 — Sat, 27 Feb 2010 20:56:39 GMT

Force9...
you dont ask for much @ 50p a year lol. (thats too cheap - raise the stakes)
Seriously, I`m new so I wouldnt qualify, but it does sound like a good suggestion & would be good
for business.
I`d suggest, after one year..... give customer 1 week free.
After 2 years - 2 weeks free.
After 3 years - 3 weeks free
and at 4 years (and in following years) 1 month free per year.

50p isnt likely to persuade anyone. Got to make it worthwhile.
You might say my idea sounds like alot, but is it any different to how so many supermarkets nowadays
make more and more `Buy One - get one free` offers ?
They`ve obviously got to be making big profits to start with - and when they make such offers then more
and more people buy - and that allows for the free giveaways.
So in PlusNet`s case, if it encouraged customers to stay.....
and encouraged more & more ppl to join (because no other ISP makes that sort of offer)
then it would pay for itself in the long term.
With so many ISPs nowadays all offering some form of `reduced rates` for first couple of months, plus
free router etc..... then maybe PlusNet need to get their own new individual sales tactic, and rewarding
loyalty sounds like a good way to go.
It would probably be a better idea than keep giving out free routers, whilst if ppl keep moving to another
ISP at the end of their Contract period, then no doubt they end up with a collection of unwanted routers.

Re: Plusnet long term loyal customer discounts..?

pierre_pierre — Sat, 27 Feb 2010 21:06:34 GMT

I assume that the 50 p means that much per month, so in my case, as I have been here since Dec 1998, that would be 11 x 0.50 = £5.50 per month discount and as I only pay £5.99 per month for the value package and get £0.50 for the two referrals I have, PN would have to save up my 1 p for a long time, by which my loyalty would be £6
No I dont think that would work

Re: Plusnet long term loyal customer discounts..?

Force9Original — Sat, 27 Feb 2010 21:27:59 GMT

Thanks WildRose52 the more idea's the better.
Yes its is per month the 50p discount
I know the 50p sounds cheap but its just over 3% of £15.99 & in line with the usual cashback percentages. Rising to over 30% per month for the full £5 discount on the Premium package price.
Maybe a percentage scale would be better?
Say 3 to 5% discount per month after the first year rising to a max of around 30%.
That way you could include the "Value package" customers like pierre_pierre who've been on higher priced packages with Plusnet in the past.
Just throwing idea's into the ring for the PN staff to read which may also help churn targets ?.....

Re: Plusnet long term loyal customer discounts..?

Spider — Sun, 28 Feb 2010 08:41:24 GMT

I like the idea, but up to now Plusnets idea of loyalty discount is based on future loyalty not passed loyalty i.e. Price reduction for committing to stay for a further 12 months.

Re: Plusnet long term loyal customer discounts..?

community — Sun, 28 Feb 2010 09:09:05 GMT

May I just make a point......
If you have been with Plusnet for a long time, doesn't that imply that you are satisfied with Plusnet?
"Better the devil you know, than the one you don't"
How can you possibly get better value than is available if you are on Plusnet Value at £5.99 for 10GB usage in Market 3?
I am and I am very happy...

Re: Plusnet long term loyal customer discounts..?

pierre_pierre — Sun, 28 Feb 2010 09:19:17 GMT

I was on a loyalty 1 yearer on BBYW1 just before I moved to Value Market 3 earlier this year and it was about £0.03 cheaper for its first three months

Re: Plusnet long term loyal customer discounts..?

community — Sun, 28 Feb 2010 11:33:08 GMT

3p cheaper than what cost?
My product change is permanent cost of £5.99 for 10GB

Re: Plusnet long term loyal customer discounts..?

pierre_pierre — Sun, 28 Feb 2010 12:34:27 GMT

just had a look at my old bills BBYW1 was 9.75 - 4.20 = 5.55, then changed to value at 5.99 so it was £0.44

Re: Plusnet long term loyal customer discounts..?

Force9Original — Sun, 28 Feb 2010 20:19:03 GMT

@ community about price
O2 are about to offer unlimited 8meg , line rental & unlimited free evening & weekend calls for £17 per month ( plus the usual 2 or 3 months free & cashback £££ incentives) which will shake things up.