topic Re: Not wanting custom?? in Plusnet Feedback

Not wanting custom??

John_Essex — Thu, 25 Feb 2010 15:40:49 GMT

A few weeks ago I tried to get one of my referals account upgraded from a free dialup to a Broadband one.
The username involved is vhewerdine.
Initialy there was a response on the contact us pages asking for the type of a account needed andto udate payment details for direct debit etc.
This was done and since then there has been no respose at all to the ticket. nearly two weeks!!
It does seem that Plusnet no longer needs any more custom?
If that is not the case then can someone please process the upgrade request for that customer?

Re: Not wanting custom??

Chris — Thu, 25 Feb 2010 15:48:42 GMT

Hi John,
Very sorry about this, I'll get someone looking at the ticket asap.

Re: Not wanting custom??

John_Essex — Thu, 25 Feb 2010 16:00:55 GMT

Thanks Chris
I did think it very unusual of Plusnet to be so lax
I will let the customer know that things should hopefully begin to move

Re: Not wanting custom??

Chris — Thu, 25 Feb 2010 16:03:18 GMT

There are a couple of other tickets I've noticed in there so I've give the appropriate manager a nudge on them too.

Re: Not wanting custom??

Oldjim — Thu, 25 Feb 2010 16:05:20 GMT

with a cricket bat hopefully

Re: Not wanting custom??

Strat — Thu, 25 Feb 2010 18:56:10 GMT

Mand doesn't lend it out

Re: Not wanting custom??

pierre_pierre — Thu, 25 Feb 2010 19:12:48 GMT

Chris uses a retuning fork

Re: Not wanting custom??

Oldjim — Thu, 25 Feb 2010 19:57:49 GMT

probably this one

Re: Not wanting custom??

dvorak — Thu, 25 Feb 2010 19:59:58 GMT

Can we try and get back on topic please.

Re: Not wanting custom??

Mark — Thu, 25 Feb 2010 21:32:55 GMT

John
Sorry for the hassle and whilst slightly OT (Soz Adi) great to see you on the boards.

Re: Not wanting custom??

John_Essex — Fri, 26 Feb 2010 10:47:24 GMT

The cricket bat seems to have worked.
The ticket has now been actioned and the customer can see the order tracker on their member centre page.

Quote from: Mark
Sorry for the hassle and whilst slightly OT (Soz Adi) great to see you on the boards.

Nice to see that you are still with Plusnet Mark.
I don't get a lot of time these days to come on here but its good to see that the forums are still running well.

Re: Not wanting custom??

Be3G — Mon, 01 Mar 2010 14:59:10 GMT

Just spotted this thread – good to see you around too John. It's been a while!