topic Re: Last Step in saying Goodbye in Plusnet Feedback

Last Step in saying Goodbye

antonywm — Fri, 19 Feb 2010 18:28:51 GMT

Can anyone from the Plus Net staff please tell me when the comments from my ticket below will be actioned.
and confirm when my refund will be paid from.
As I would like to complete the process as soon as possible
Your comment 9:26am, Wednesday 17th February 2010
I have now completed my transfer away from Plus Net.
Please process the refund from this months subscription that is due to me.
Please change my account to a FREE dial up account so i still have access to the forums

CSC Analyst 10:52am, Wednesday 17th February 2010

Dear Mr martin,
Many thanks for the update, the billing team are monitoring the account and will action these requests once all migration orders are shown as complete in the wholesale order system.

Re: Last Step in saying Goodbye

orbrey — Mon, 22 Feb 2010 11:38:03 GMT

Hi antonywm,
I've confirmed the migration out is complete and have downgraded your account now. Sorry to see you go, and thanks very much for your custom.

Re: Last Step in saying Goodbye

antonywm — Mon, 22 Feb 2010 13:51:31 GMT

Thanks Matt,
can you confirm when I will be getting the refund of this month subscription paid from.

Re: Last Step in saying Goodbye

orbrey — Tue, 23 Feb 2010 10:48:19 GMT

I've issued this for you now, it'll be 7-10 working days.

Re: Last Step in saying Goodbye

antonywm — Tue, 23 Feb 2010 22:52:04 GMT

Thanks Matt,
I am sorry it has come to this, as i have recommend Plus Net in the past.
You can have the best customer support going,
but when the people responsible for managing the network lose their way, its time to go.