Home Phone Charges

gwendoline — Fri, 19 Feb 2010 17:52:09 GMT

I left Pipex last December, and thankfully I have no trouble with the speed. However, I do have trouble with my 'phone bill, like it being twice what I expected from previous accounts, but when first joined P. N. I was not using Talk Anytime and could not be bothered to check whether the calls were really mine. But I have been trying, thro' raised tickets to convince P.N. finance wizards that they have charged an amount (£12.58) twice, but with no success at all. I am sure the reason for this is the fact that nobody has bothered to look at the screen that I view, all being content to throw Invoice numbers at me and hope I will get fed up, which stage I have just reached after more tickets than I care to count. Yes, they have won, after all, £12.58 is not a life threatening amount, and at 84 years of age I really do not appreciate this kind of hassle.

Re: Home Phone Charges

Chris — Mon, 22 Feb 2010 09:46:02 GMT

Hi gwendoline,
I'm taking a look to see what's going on now for you.

Re: Home Phone Charges

Chris — Mon, 22 Feb 2010 09:55:51 GMT

I've replied to your ticket explaining the charges and the dates they were taken. From what I can tell the amounts taken are correct.

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Home Phone Charges

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