topic Re: 0844 0845 0870 in Plusnet Feedback

0844 0845 0870

mdfsnet — Thu, 18 Feb 2010 22:52:42 GMT

I've been helping this lady set up her broadband/phone package and she's been nagging and nagging away about prices of 0844 0845 0870 numbers. I've had to trawl all through the plusent website to find the details. Why the hell can't you just list them on the http://www.plus.net/residential/tariffs/homephone.html page: 01, 02, 03, 0845, 0870 numbers: this tariff. Why do I have to spend a hour whith her nagging in my ear trying to find all this stuff?
Rant over

Re: 0844 0845 0870

Oldjim — Thu, 18 Feb 2010 22:57:25 GMT

From home page
Click on Help and Support
Home Phone under Phone Services
Home Phone Tariff
I don't consider that is too difficult

Re: 0844 0845 0870

pierre_pierre — Fri, 19 Feb 2010 07:34:41 GMT

and re the heading 0844 are not in PN package, but see http://www.saynoto0870.com/ for alternative numbers that are.
Also heritage home phone, and not the current ones, only have 0870 in their free numbers, they dont get the 0845 (Except to the PN Service numbers)

Re: 0844 0845 0870

Mand — Fri, 19 Feb 2010 11:12:52 GMT

Hi there,
The fact that 0845 and 0870 calls are inclusive is fairly prominent on our product pages, however we have to publish the standard rate on the tariff for chargeable calls.

Re: 0844 0845 0870

reserved — Sat, 20 Feb 2010 14:35:19 GMT

Quote from: Oldjim
From home page
Click on Help and Support
Home Phone under Phone Services
Home Phone Tariff
I don't consider that is too difficult

That shows quite clearly the cost of 01, 02,03, 0845 & 0870 numbers but not 0844.
It would be useful if that was clearly shown as they are becoming far more common and are not included in "inclusive minutes".

Re: 0844 0845 0870

Oldjim — Sat, 20 Feb 2010 15:24:12 GMT

0844 depends on the rest of the number and there are an enormous number of variations
You unfortunately need to check the official BT listing to find out which band they are in and then check the band in the Plusnet prices
http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/2-1632_d0e5.htm

Re: 0844 0845 0870

reserved — Sat, 20 Feb 2010 15:31:38 GMT

Only the British could have such a complex charging system. To further confuse, the BT list goes up to g28 but the PN one only goes to g25

Re: 0844 0845 0870

VileReynard — Sat, 20 Feb 2010 15:53:38 GMT

Quote from: Oldjim
0844 depends on the rest of the number and there are an enormous number of variations
You unfortunately need to check the official BT listing to find out which band they are in and then check the band in the Plusnet prices
http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/2-1632_d0e5.htm

You need to read that in conjunction with http://www.serviceview.bt.com/list/public/current/Call_Charges_boo/0016_d0e5.htm#0016-d0e5 if you want to find the BT cost.
I expect you need to add the "call connection charge" etc etc etc...

Re: 0844 0845 0870

pierre_pierre — Sat, 20 Feb 2010 17:24:54 GMT

or use http://www.saynoto0870.com/ to try and find a decent number

Re: 0844 0845 0870

Chris — Mon, 22 Feb 2010 09:44:16 GMT

As has been posted in here, 0844 numbers don't have a set rate, it's dependant on the rest of the number being dialled.