topic Re: Cannot pay bill in Plusnet Feedback

Cannot pay bill

Batida — Wed, 17 Feb 2010 15:10:37 GMT

Seeing as I cannot answer the service ticket about paying my bill because of the stupid system constantly taking me to the "ooh you haven't paid" page, I thought that putting it on here might get a response.
I have added a secondary credit card to my account, however there is no option to use this card or to make it primary, therefore I cannot pay.
I refuse to ring you as this cost money (I do not use home phone, ever) and never answer withheld/no number calls.
So either take the money from the second card or wait a day or so until there is credit on my first card.

Re: Cannot pay bill

bobpullen — Wed, 17 Feb 2010 15:47:44 GMT

Hi there,
The secondary card is only used when the primary card passes its expiry date. I know this isn't terribly clear on the website but it's true nonetheless. There's no means of taking payment from a card that's listed as secondary.
What you need to do is update your primary card details and request the arrears are taken using that. Once the payment has been authorised change your primary card details back to those that are in use at the moment.

Re: Cannot pay bill

Batida — Wed, 17 Feb 2010 15:57:13 GMT

Hi, thanks, I tried that earlier and it didn't work, so I tried again and it seems I needed to put a "valid from" date in (even though the card doesn't have one.
Maybe there should be an option to make payments easier but hey ho.
Anyway it worked so its all smiles again, thanks

Re: Cannot pay bill

Chris — Wed, 17 Feb 2010 16:33:16 GMT

Good to hear you got it working.