topic Dreadful slow speed in Plusnet Feedback

Dreadful slow speed

batfink — Sun, 07 Feb 2010 18:26:59 GMT

Recently my speeds have been all over the place. Today they are absolutely dreadful as you can see below. I used to get 6 MBs but recently the best I got is like 4Mb, but now its like 0.8. What's going the on?
To best honest I am really getting fed up with not knowing from 1 day to the next the speed I wil get, and am now thinking about moving my broadband to another provider.
Date Download Speed Upload Speed
Today 18:17 794 kbps (99.3kB/s) 353 kbps (44.1kB/s) Share
Today 18:09 834 kbps (104kB/s) 349 kbps (43.6kB/s) Share
Today 18:08 1230 kbps (154kB/s) 334 kbps (41.8kB/s) Share
Today 18:05 1083 kbps (135kB/s) 354 kbps (44.3kB/s) Share
Dec 23, 23:40 3835 kbps (479kB/s) 374 kbps (46.8kB/s) Share
Dec 23, 21:36 1921 kbps (240kB/s) 348 kbps (43.5kB/s) Share
Dec 23, 21:23 2375 kbps (297kB/s) 378 kbps (47.3kB/s) Share
Dec 20, 15:53 1539 kbps (192kB/s) 380 kbps (47.5kB/s) Share
Dec 20, 15:02 2483 kbps (310kB/s) 377 kbps (47.1kB/s) Share
Dec 19, 23:10 2711 kbps (339kB/s) 380 kbps (47.5kB/s) Share
Dec 19, 22:50 3677 kbps (460kB/s) 366 kbps (45.8kB/s) Share
Dec 19, 18:20 4002 kbps (500kB/s) 379 kbps (47.4kB/s) Share
Dec 19, 18:16 4329 kbps (541kB/s) 380 kbps (47.5kB/s) Share
Dec 19, 17:57 4309 kbps (539kB/s) 381 kbps (47.6kB/s) Share
Dec 19, 17:52 4986 kbps (623kB/s) 379 kbps (47.4kB/s) Share
Dec 19, 16:50 2083 kbps (260kB/s) 376 kbps (47kB/s) Share
Dec 19, 16:49 3029 kbps (379kB/s) 380 kbps (47.5kB/s) Share
Dec 19, 16:48 1736 kbps (217kB/s) 382 kbps (47.8kB/s) Share
Dec 19, 16:48 3624 kbps (453kB/s) 381 kbps (47.6kB/s) Share
Dec 19, 16:27 1088 kbps (136kB/s) 379 kbps (47.4kB/s) Share
Dec 19, 16:12 884 kbps (111kB/s) 377 kbps (47.1kB/s) Share
Dec 19, 16:10 1543 kbps (193kB/s) 382 kbps (47.8kB/s) Share
Dec 19, 16:09 1129 kbps (141kB/s) 379 kbps (47.4kB/s) Share
Dec 19, 16:05 1535 kbps (192kB/s) 378 kbps (47.3kB/s) Share
Router stats
Current Language English
Available Languages
Time
Sunday January 2,2000. 2:03:20
Version Info LAN Settings
Hardware F5D8635-4v1 LAN MAC Address 00:22:75:45:08:4A
Firmware Version 1.00.17 IP Address 192.168.2.1
Boot Code Version 1.1.5 Subnet Mask 255.255.255.0
Wireless driver 1.8.1.0 DHCP Server Enabled
Internet Settings WLAN Settings
WAN MAC Address 00:22:75:45:08:4C Wireless On
Connection Type PPPoA SSID Bears router
Subnet Mask 255.255.255.255 Security Type WPA-PSK(no server)
WAN IP 87.115.241.165 Encryption Type AES
Default Gateway 195.166.128.135 WLAN MAC Address 00:22:75:45:08:4A
Primary DNS Server 212.159.6.9 WPS Enabled
Secondary DNS Server 212.159.6.10 Guest Access Disabled
Condition Connected • SSID Belkin_N+_GuestAccess
• Password/PSK 45084A
ADSL Router Status
Type G992_1_A Power Full Power
Modem Status Showtime Firewall Settings On
Downstream Upstream
Access Control Off
Data Rate(Kbps)
7616 448
DDNS Off
Noise Margin
15.5 23.0
USB Connected
Output power
19.9 11.9
Attenuation
18.7 12.0

Re: Dreadful slow speed

Steve — Sun, 07 Feb 2010 18:48:55 GMT

Same here batfink my speeds today have been terrible,unsure if its because ive moved to plusnet pro as of today but as of today my speeds just totally evaporated,im on an unknown gateway aswell

Re: Dreadful slow speed

W1ngD1ngs — Sun, 07 Feb 2010 19:41:31 GMT

Email the CEO at avollmer@plus.net

Re: Dreadful slow speed

zubel — Sun, 07 Feb 2010 19:44:07 GMT

DawnRider - it's hardly constructive to give that suggestion until other avenues have been explored.
B.

Re: Dreadful slow speed

W1ngD1ngs — Sun, 07 Feb 2010 19:51:40 GMT

@Barry, I,ve been exploring all avenues since the 6th December Last Year! After 6 visits by 3 different BT "Engineers" to my premises, plus a REIN "Engineer" to the loacality I am still back in the same boart where even the BT speed test will not run! Don't you dare have a go at me for being extremely ******* off! The man at the top should get to know and should always carry the can!

Re: Dreadful slow speed

zubel — Sun, 07 Feb 2010 20:53:57 GMT

It is not constructive to suggest that every customer who has an issue should email the CEO. Quite frankly, it's an idiotic idea. The majority of issues that customers have can be resolved very simply, either by end-user configuration, or with Plusnet intervention.
Once all other avenues have been explored and have failed, an email to the CEO is a good last resort.
Please refrain from trolling other peoples threads with the same suggestion, where other more appropriate action should be taken.
B.

Re: Dreadful slow speed

Steve — Sun, 07 Feb 2010 21:33:03 GMT

Thanks for that barry,i agree with you and ive no desire to contact mr vollmer as im sure his staff are more than capable of sorting out issues oneway or the other

Re: Dreadful slow speed

pierre_pierre — Sun, 07 Feb 2010 21:41:21 GMT

Yes you have had a constructive reply from Rami on one of your other postings

Re: Dreadful slow speed

Steve — Mon, 08 Feb 2010 01:20:06 GMT

Pierre Pierre-thankyou for the heads up,been working on that post most of tonight and a call to plusnet in sheffield aswell,seems my router i got from plusnet when i signed ups to blame,and only got it a few months ago

Re: Dreadful slow speed

orbrey — Mon, 08 Feb 2010 10:50:06 GMT

@batfink - Your line is stable and has had a 6500 profile for as long as it's been on ADSL Max. If you could run a BT speed test (at http://www.speedtester.bt.com) and post the results here we'll be able to advise further.
If that's showing the same issue, raise us a speed fault at http://faults.plus.net and we'll get investigating for you.
@steve74 - I can see a couple of disconnections yesterday though that may have been reboots from yourself - your line profile hasn't suffered as a result and is still showing as 7150. Have things returned to normal now, or are they still slow? I'm wondering if your issues were caused by Friday's problems on the network (you can see details of these at http://usertools.plus.net/status/archive

Re: Dreadful slow speed

Steve — Mon, 08 Feb 2010 13:58:55 GMT

@Matt taylor,hi,ive plugged in an old router ive had and my speeds are back to normal,when a line test was done last night the router i got from plusnet was reporting back as switched off,yes them reboots was me trying to gateway hop with plusnet router but it kept putting me back on the same one.

Re: Dreadful slow speed

orbrey — Mon, 08 Feb 2010 14:15:53 GMT

Well let us know if you can't resurrect the router we sent out and we'll see what we can do for you. Glad to hear it was only a blip, though if it does start to look more serious give us a shout.

Re: Dreadful slow speed

Steve — Mon, 08 Feb 2010 14:23:13 GMT

Thanks yes i will do,also when rami tried to do a test last night he told me to watch for any intermittent drops as my line reported a copper fault but that time a loop fault