topic Re: 48 hours without access to Plusnet! in Plusnet Feedback

48 hours without access to Plusnet!

Grannylonglegs — Mon, 21 Dec 2009 07:54:12 GMT

What's going on? surely they have had enough time to do the work needed and let me into my emails?
Unfortunately, my route into the internet is through Plusnet, bad decision....

Re: 48 hours without access to Plusnet!

pierre_pierre — Mon, 21 Dec 2009 08:36:36 GMT

can you explain what has happened since you last posted in June?

Re: 48 hours without access to Plusnet!

Chris — Mon, 21 Dec 2009 10:03:47 GMT

Hi there,
I'm not actually sure what problem you're having as there have been no tickets on your account since June.
What's the issue you're having as I can't see anything immediately obvious on your account.

Re: 48 hours without access to Plusnet!

Grannylonglegs — Mon, 21 Dec 2009 11:46:16 GMT

I am getting 'website temporarily unavailable' when I try to log in to my emails, since Fri 18 Dec

Re: 48 hours without access to Plusnet!

Chris — Mon, 21 Dec 2009 11:55:53 GMT

Are you using our webmail (webmail.plus.net) or getting this error when using an email client such as Outlook?
I can't replicate any problems on the service, I've been able to browse to webmail and collect my emails without any issues and there are no problems on your account that could be causing this.