https://community.plus.net/t5/Plusnet-Feedback/problems-with-phone-call-billing/m-p/682850#M10060 How many of you out there are having the same problem as me.&nbsp; Received e-mail stating that Plusnet have not been charging me for all of my phonecalls for the last 3 months.&nbsp; This was back 30 November still not resolved and when putting questions to them - everytime wait roughly two days for reply.&nbsp; This is bad enough but never feel that they give proper answer to my questions just bog standard replies.&nbsp; Today they say they have resolved THEIR problem and e-mail has been sent telling me what I owe.&nbsp; Don't know where it has went - not received it - no change when I go into my billing account and still sitting with very low credit.&nbsp; Think the service is terrible.&nbsp; <BR /> Fri, 18 Dec 2009 14:18:45 GMT flyingscotgirl 2009-12-18T14:18:45Z https://community.plus.net/t5/Plusnet-Feedback/problems-with-phone-call-billing/m-p/682850#M10060 How many of you out there are having the same problem as me.&nbsp; Received e-mail stating that Plusnet have not been charging me for all of my phonecalls for the last 3 months.&nbsp; This was back 30 November still not resolved and when putting questions to them - everytime wait roughly two days for reply.&nbsp; This is bad enough but never feel that they give proper answer to my questions just bog standard replies.&nbsp; Today they say they have resolved THEIR problem and e-mail has been sent telling me what I owe.&nbsp; Don't know where it has went - not received it - no change when I go into my billing account and still sitting with very low credit.&nbsp; Think the service is terrible.&nbsp; <BR /> Fri, 18 Dec 2009 14:18:45 GMT https://community.plus.net/t5/Plusnet-Feedback/problems-with-phone-call-billing/m-p/682850#M10060 flyingscotgirl 2009-12-18T14:18:45Z https://community.plus.net/t5/Plusnet-Feedback/problems-with-phone-call-billing/m-p/682851#M10061 Hi there, <BR />Sorry for the problems you've been having with your call billing so far.&nbsp; It is an issue that we have now fixed and the outstanding calls will be taken along with your January payments. If you'd like to, you can make a top-up on your credit which will then mean your bill in January is low by whatever amount you top up by. Fri, 18 Dec 2009 15:50:33 GMT https://community.plus.net/t5/Plusnet-Feedback/problems-with-phone-call-billing/m-p/682851#M10061 Chris 2009-12-18T15:50:33Z