topic Re: Answerphone or 1571? in Home Phone

Answerphone or 1571?

Sadie — Wed, 04 Jul 2012 09:10:24 GMT

Hi, can somebody tell me please why some messages are left on my answerphone and some I can only retrieve by dialling 1571?
Is there a way to make them all go to my answerphone?
Thanks

Re: Answerphone or 1571?

orbrey — Wed, 04 Jul 2012 09:20:50 GMT

I can think of a couple of possibilities:
* Both your answerphone and 1571 are set to pick up after the same number of rings
* Someone's called while someone else is already leaving a message
I suspect the best thing to do would be to reduce the number of rings before your answerphone picks up.
Hope that helps

Re: Answerphone or 1571?

Sadie — Wed, 04 Jul 2012 09:37:09 GMT

Thanks Matt,
I don't know how many rings the 1571 is set at, my answerphone is only on 5 rings so hardly enough time for me to get to the phone. If I set it any lower no callers would get an answer! The messages are being left at different times, for instance one on my answerphone last evening whilst I was out, another on 1571 this morning while I was on the phone.
Does this mean that the two different situations determine whether or not 1571 kicks in or the answerphone? If I disable 1571 (can I do that?) will all messages go to the answerphone?
Sadie

Re: Answerphone or 1571?

HPsauce — Wed, 04 Jul 2012 09:48:25 GMT

Quote from: Sadie
Is there a way to make them all go to my answerphone?

Turn off 1571.
I have as it's generally a PITA.

Re: Answerphone or 1571?

Sadie — Wed, 04 Jul 2012 10:04:14 GMT

So do all your messages now go to the answerphone, whether or not the phone is in use?
dick:quote

Re: Answerphone or 1571?

HPsauce — Wed, 04 Jul 2012 10:25:55 GMT

My answerphone doesn't take messages while I'm on the phone. That's normal.

Re: Answerphone or 1571?

w23 — Wed, 04 Jul 2012 10:26:30 GMT

If you are on the phone (and 1571 is turned off) then any additional call will get an engaged signal.
I never use 1571 as I find that having my own anwering machine is much more flexible (and I can see if I have messages).

Re: Answerphone or 1571?

Sadie — Wed, 04 Jul 2012 10:47:50 GMT

So I wasted money buying a new phone with an answerphone - I've still got to remember to check 1571? That is absurd.

Re: Answerphone or 1571?

HPsauce — Wed, 04 Jul 2012 10:50:56 GMT

Re: Answerphone or 1571?

Gus — Wed, 04 Jul 2012 14:03:40 GMT

with 1571 the dial tone changes to beeps when you have a new message

Re: Answerphone or 1571?

jojopillo — Wed, 04 Jul 2012 14:50:23 GMT

Hi Sadie,
You can change the number of rings before 1571 answers, that may help.
[quote=Call Features User Guide]From the main menu, dial 2 for Personal options followed by 3 for Calling options
You'll be told which setting Voicemail Extra is currently using. Dial 2 to change it followed by:
dial 0 to choose 'immediate' (0 rings)
dial 1 to choose 'short' (4 rings)
dial 2 to choose 'medium' (7 rings)
dial 3 to choose 'long' (10 rings)
Jojo

Re: Answerphone or 1571?

Oldjim — Wed, 04 Jul 2012 15:03:14 GMT

and if you are using the free version you can't change it

Re: Answerphone or 1571?

w23 — Wed, 04 Jul 2012 15:10:24 GMT

But you can switch it off here: https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features