topic Re: Who owns line to property in Home Phone

Who owns line to property

catseye — Sat, 23 Oct 2010 00:58:04 GMT

Have my phone line, rental and broadband with Plusnet. If there is a fault with the line coming into my property who's responsibility is it to repair, BT or Plusnet. Came home from work today and my line pulled off the bungalow wall by a delivery lorry i believe.
Thanks

Re: Who owns line to property

pierre_pierre — Sat, 23 Oct 2010 06:53:09 GMT

the line is owned by BT, but if you have a fault, PN have to organise the repair

Re: Who owns line to property

198kHz — Sat, 23 Oct 2010 06:53:49 GMT

Hi, welcome to the forum.
Ultimately, the line is owned and maintained by BT OpenReach.
As a retail customer, faults should be reported to whoever you pay line rental to - in this case Plusnet. Report is as physical damage, and don't mention broadband.

Re: Who owns line to property

pierre_pierre — Sat, 23 Oct 2010 06:59:48 GMT

dont think they sould worry about the broadbank bit, the cable has been pulled off the wall

Re: Who owns line to property

198kHz — Sat, 23 Oct 2010 07:02:26 GMT

Precisely.

Re: Who owns line to property

catseye — Sat, 23 Oct 2010 17:04:07 GMT

Thanks Guys
Will report fault to Plusnet monday. Working all weekend, 12 hr shifts, so can do without landline / internet for a while. Not sure if the boss will agree though.

Re: Who owns line to property

pierre_pierre — Sat, 23 Oct 2010 17:24:08 GMT

the help line is open 24/7 if you have lost your line, try 0114 295 5183, or 0845 140 0080