topic Re: Migration help in Home Phone

Migration help

my53rdchoice — Wed, 03 Jun 2026 18:07:11 GMT

Have to say not happy at this but what can you do.

Anyway, being dumped onto ee for phone and internet.

I've got fibre to the cabinet, not house.

Do I need to do anything re the internet or will the ee router be fine with FTTC

How do I get the phone adapter thing?

What happens if our phone doesn't like the adapter? What are the chances?

Also, my parents are in the same boat.
But my dad has a medical bracelet needing the traditional landline. He's not the bill payer and my mum isn't great with sort of thing. Can I phone PN to warn them and what then happens thats different?

Cheers

Re: Migration help

jab1 — Wed, 03 Jun 2026 18:39:08 GMT

@my53rdchoice For your situation: You will receive a new EE router, which is fine for FTTC, into which your phone will plug. What adapter are you talking about - AFAIK, the EE router doesn't need one.

Your parents: Are PN aware of the medical device? The suppliers of the bracelet should have by now provided one suitable for the new system, or advised other options. Are you a registered contact on their account?

Re: Migration help

njay — Wed, 03 Jun 2026 18:48:27 GMT

@jab1

I believe there have been past posts on here saying that the phone port on the EE supplied hub doesnt always play nicely and eventually EE support if they cant resolve it, concede and send an adaptor to plug the phone into.

Re: Migration help

jab1 — Wed, 03 Jun 2026 18:54:24 GMT

@njay Correct, but that is not always the case, although we won't know the numbers, as those having the issue will normally be talking to EE support, which the OP will have to do if they encounter issues.

Re: Migration help

my53rdchoice — Wed, 03 Jun 2026 18:54:40 GMT

The adapter is because the phone isn't near the router, its a different room. They mention an adapter which uses power lines.

I'm not listed as a contact. I don't know if they got a new device, I'll ask at the weekend

Re: Migration help

jab1 — Wed, 03 Jun 2026 19:00:35 GMT

Adapter - check the EE website, or call their support.

Get your parents to add you as an approved contact on their account

Re: Migration help

Gandalf — Wed, 03 Jun 2026 20:41:26 GMT

Do we have your parents down as vulnerable? You can check / register them at: https://www.plus.net/member-centre/login?action=additionalsupport

By medical bracelet, is this a telecare device that rings a designated number and relies on the landline?

If so, mention that in the notes box of the form as I don’t think the standard EE digital voice service works with telecare, but there will be other options to explore.

Re: Migration help

mike600 — Wed, 03 Jun 2026 21:23:59 GMT

Did we ever get to the bottom of whether, if someone is on FTTC but in a FTTP stop-sell area, will they be forced to move to FTTP by Openreach when the EE transfer goes through?

Re: Migration help

my53rdchoice — Wed, 03 Jun 2026 21:45:55 GMT

that was something else on my mind

Re: Migration help

RadioFox — Wed, 03 Jun 2026 22:23:28 GMT

@mike600 I'm currently on FTTC. When I received a phone call from Plusnet, I asked about whether I would be forced onto FTTP when I'm transferred to EE, as I'm on a FTTP priority exchange. She said I would be. I don't know whether the same would apply to those who are not on a priority exchange.

@my53rdchoice Are you on a FTTP priority exchange? You can check on the BT broadband availability checker:-

BT Broadband

Re: Migration help

RadioFox — Wed, 03 Jun 2026 22:44:57 GMT

@my53rdchoice wrote:
The adapter is because the phone isn't near the router, its a different room. They mention an adapter which uses power lines.

When you join EE as a new customer, they allow you 1 adapter for free. I don't know what the procedure will be for those of us being transferred from Plusnet though.

Although the adaptors plug into a mains socket, they don't use powerline technology. They use a wireless connection to the router on 1881.792–1897.344MHz.