topic Re: Call Protect enabled but 1572 not working in Home Phone

Call Protect enabled but 1572 not working

GwenR — Mon, 20 Apr 2026 11:49:23 GMT

Hi, Call Protect is shown as "Currently Active" on my Call Features page, but when I try 1572 I just get a message saying "the service can not be connected". Do i need to do anything else or can this be fixed please?

Re: Call Protect enabled but 1572 not working

Lesley_W — Tue, 21 Apr 2026 14:54:04 GMT

Hi @GwenR

Thanks for coming to our community.

Have you only recently activated the Plusnet Call Protect?

Do you have any other calling features active at the moment?

Lesley

Re: Call Protect enabled but 1572 not working

GwenR — Tue, 21 Apr 2026 17:34:26 GMT

Hi, thanks for the reply.

Yes, i've only recently added it as an extra!

Gwen

Re: Call Protect enabled but 1572 not working

Lesley_W — Tue, 21 Apr 2026 17:57:29 GMT

Thanks for the extra info @GwenR

Do you remember what date it was added?

Lesley

Re: Call Protect enabled but 1572 not working

GwenR — Tue, 21 Apr 2026 19:43:12 GMT

Hi.

i think around the 11th March but not certain

thanks

Gwen

Re: Call Protect enabled but 1572 not working

Rach_H — Wed, 22 Apr 2026 07:57:10 GMT

We would expect this to be up and running for you by now @GwenR, so I'd recommend reaching back out to the team, and they can take a look into why this is happening, and work to get this sorted.

Rach