topic EE transfer in Home Phone

EE transfer

mechanic123 — Sat, 24 Jan 2026 13:03:21 GMT

Coming up to the end of my current Plusnet contract for a cable/fibre system with voice connection. The renew system is pushing me to EE provider systems - these look attractive on price (£10 or so per month saving compared to other providers (Zen, BT), but the website offers little detail on the offer. What's the general feeling on these offers? I was veering towards Zen for a while, but their customer feedback is showing support as getting worse, whereas it used to be a market leader on 'quality'. I found the customer support on Plusnet to be generally good, with the most recent cable break being fixed within two days. I was looking for a complete solution, including voice connections to the existing number.

Re: EE transfer

bmc — Sat, 24 Jan 2026 13:27:06 GMT

@mechanic123

Splitting internet from voice offers far more choice. Potentially more work to start with but once up and running you're sorted.

Personally I would go with Zen. Indeed at my next renewal I'll give them serious consideration as I can get CityFibre as well as OR full fibre so they'll be competitive.

One thing in Zen's favour is they supply a highly rated router which has a built in ATA (Analogue Telephone Adapter) so one less power source / ethernet port required.

It thinking about independant VOIP have a look at A&A

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

Re: EE transfer

mechanic123 — Sun, 25 Jan 2026 13:05:56 GMT

Hmm, looking again at the costs, I don't think there is really much in it between various providers and the current EE offer. The offer websites seem to vary each time I go through the numbers, maybe slightly different choices each time, particularly on the voice options. I don't like the 24month contracts, not much room to try out particular options. Coming to the point of jumping feet-first based on 'feel' - not the best way of picking the best ISP, but what can you do?