topic Re: Porting landline number without losing broadband? in Home Phone

Porting landline number without losing broadband?

Phantom — Wed, 21 May 2025 18:00:16 GMT

Out of contract, was thinking to migrate over to broadband only but want to keep all my legacy account features/email... so confusing what the correct way to go about things is, since apparently a number port cancels everything?

Will likely be Vonage for home for phone, Plusnet for FTTP/C - Vonage website says the service needs to be active to port successfully, I thought there was a 30 day grace period to keep your number, so my plan was to do the Plusnet recontract first for broadband only and then do the porting signup with Vonage once the phone line goes dark.

Re: Porting landline number without losing broadband?

MisterW — Wed, 21 May 2025 18:04:54 GMT

so my plan was to do the Plusnet recontract first for broadband only and then do the porting signup with Vonage once the phone line goes dark.

thats the correct way.

The Vonage website is possibly out of date, it should be possible to port a ceased number for up to 30 days. I'd be tempted to call them to check though...

Re: Porting landline number without losing broadband?

bmc — Wed, 21 May 2025 18:49:16 GMT

@Phantom

You re-contract with PN on what's known as a SOGEA line - this is internet only with no phone capability.

When you get confirmation your phone service has ceased then you look to port the number.

If Vonage can only port an active number then you have a problem. To keep your PN account active you must cease the phone service first. I would call Vonage and ask if they can now port "ceased" numbers.

If not, you'll need to find a new VOIP supplier.

Lastly, if you're out of contract with PN you'll currently be paying out of contract prices. Be prepared for a shock on your next bill.

Brian

Re: Porting landline number without losing broadband?

Phantom — Wed, 21 May 2025 21:32:14 GMT

Just waiting for clarification from Vonage if they can port a recently ceased number, in the meantime I presume Plusnet handling the migration from legacy to SOGEA should not effect components on the PN account?

Re: Porting landline number without losing broadband?

Baldrick1 — Thu, 22 May 2025 06:12:06 GMT

@Phantom

What do you mean by ‘components’? You will lose your phone service, everything else will stay.

Re: Porting landline number without losing broadband?

Townman — Thu, 22 May 2025 09:42:05 GMT

A migration from FTTC + PTSN to SoGEA is virtually transparent, aside from the telephone stops working.

You could renew as is by calling COTS and then do the move to VoIP in a slightly more relaxed time frame. It will though need to be done at sometime. Seems to me that leaving such until the end of a current contract adds unhelpful time pressures.

Re: Porting landline number without losing broadband?

Jones — Thu, 22 May 2025 17:25:12 GMT

@Phantom,

When our fibre line was installed in January, I decided in advance to move our landline number to Andrews and Arnold. I called them and they said that if I gave them a week's notice of the date, they should be able to activate our VoIP service on the same day as the installation.

I started the number porting process (£15 with A&A), eight days before the FTTP installation day. The day before the installation our telephone line line went dead, but the broadband carried on working. The fibre line was installed the following morning and by lunchtime our VoIP number was active.

Re: Porting landline number without losing broadband?

bmc — Thu, 22 May 2025 17:40:57 GMT

@Jones

It may have worked for you but I would not recommend cutting it that close.

If the cease on your phone line had closed your PN account then the FTTP install would have been cancelled.

Brian

Re: Porting landline number without losing broadband?

Townman — Thu, 22 May 2025 18:44:18 GMT

@bmc

Very wise counsel!

Re: Porting landline number without losing broadband?

bmc — Thu, 22 May 2025 20:15:39 GMT

@Townman

I should have added that if the FTTP install had not gone ahead for any reason then the PN systems would have caught up with the line cease and closed the account.

For anyone waiting for an FTTP install do not count your chickens until such time as FTTP is up and running at your property. Anything can, and probably has, go wrong with an install - assuming the engineer makes it to the property on the agreed date in the first place.

Brian

Edit : The same applies to a transfer to a SOGEA line though that's less likely to go wrong.

Re: Porting landline number without losing broadband?

Phantom — Thu, 22 May 2025 20:11:47 GMT

Marking this as fixed/resolved but for clarity, components is what the Plusnet backend calls various legacy features & account settings. You used to be able to see it in Tickets whenever account changes were made and automatic tickets showed up such as 'added component', 'destroyed component', etc... features such as domains, email, static ip block, webhosting, broadband package and so on.

Thanks everyone for the reponses, and consensus seems to be switch to SOGEA first then port so I'll do that. Tbh the account is more important than the phone line/number

Re: Porting landline number without losing broadband?

Jones — Fri, 23 May 2025 17:12:10 GMT

@bmc ,

I live and learn.

My first call was to Plusnet customer services. I asked for advice on the best way to time the transfer of my landline number to A&A when my fibre installation date was confirmed. The advice given was to ask A&A. I called them and they said that if I gave them a week's notice, they could do it on the day. The day after the call I received a call from Plusnet CS asking me what advice I had been given. I told them, and they said that it would probably be better to give A&A ten days notice to give them time to organise the number porting. They said that there might be a delay if there was a hitch with the fibre installation, but the fact that the account would be cancelled was not mentioned. I doubt that they knew.

I decided to give A&A eight days notice and everything went smoothly. I was lucky.

Re: Porting landline number without losing broadband?

Phantom — Mon, 02 Jun 2025 14:41:12 GMT

So, after a little awkward phone call, I think I'm set to move from FTTC + PSTN to SOGEA broadband only part fibre (still no FTTP from Openreach yet :/), without losing legacy features such as domains and email

I guess the time to start a number port would be on or the day after the date given for the changeover?

Re: Porting landline number without losing broadband?

mystreet1 — Mon, 02 Jun 2025 14:46:21 GMT

Usually wait for a day or two until your transfer to SOGEA is confirmed.
Also ensure that the company your are porting to know that it is a ceased number.

Re: Porting landline number without losing broadband?

Townman — Mon, 02 Jun 2025 14:48:01 GMT

NO!!

Do not seek to migrate telephone number until you receive written confirmation that the broadband service change is complete. We have seen several cases were a user has perceived the change to SoGEA as being active and the move the number very promptly. That has resulted in the whole service being terminated ... impacting both broadband and email provision.

Re: Porting landline number without losing broadband?

bmc — Mon, 02 Jun 2025 15:48:47 GMT

@Phantom

As mentioned, do nothing about the port until you have confirmation that you're on SOGEA.

What you can do is have your VOIP provider lined up. Confirm, if needed, they can handle ceased lines. Buy any hardware required for VOIP use with your current phones.

Brian

Re: Porting landline number without losing broadband?

Phantom — Fri, 06 Jun 2025 10:27:21 GMT

I received a confirmation email stating that my product change is complete, there's a ticket in the system stating "Provisioned Service 'WBC SOGEA 80/20 mb/s' added as a part of Account Change process", and a day later the phone has no dial tone or access to line test center.

The VoIP provider im looking at (virtuallandline) has this form for number porting, seems straight forward I just need plusnet's details and put my own in site/requester details the same as my pn account

Re: Porting landline number without losing broadband?

mystreet1 — Fri, 06 Jun 2025 12:22:27 GMT

Might be an issue on the provider email details