topic Re: 1572 service cannot be connected in Home Phone

1572 service cannot be connected

JayEs — Wed, 23 Apr 2025 09:43:24 GMT

Hi,

I hope everyone is well.

I tried calling 1572 to add a spam caller number and it plays a message saying that it cannot be connected. Any help would be very much appreciated, thank you.

Re: 1572 service cannot be connected

Gandalf — Wed, 23 Apr 2025 11:49:13 GMT

Hi @JayEs, I've had a look and it doesn't look like 1572 is active on your account. If you go here Call Features | Member Centre | Plusnet you can request it by placing an order for Plusnet Call Protect.

Re: 1572 service cannot be connected

JayEs — Wed, 23 Apr 2025 13:34:59 GMT

Hi @Gandalf thank you so much. I've requested the feature using the link you shared. Will try it out tomorrow and report back, thank you again.

Re: 1572 service cannot be connected

JayEs — Thu, 24 Apr 2025 11:08:28 GMT

Hi @Gandalf I can see that the service is now active when I check online but when I try to use the service, I get the same service cannot be connected message, thanks.

Re: 1572 service cannot be connected

Gandalf — Thu, 24 Apr 2025 11:10:47 GMT

I've made a change, try again in a couple hours - let us know how it goes.

Re: 1572 service cannot be connected

CMOTD — Fri, 23 May 2025 13:45:56 GMT

I'm also getting 'this service cannot be connected' when I dial 1572. Help please.

Re: 1572 service cannot be connected

Marsh — Fri, 23 May 2025 15:23:12 GMT

Hey @CMOTD 👋

I've looked into this for you and can confirm that 1572 is on your account, but it is not on your line. I have placed an order to correct this, and it should be completed within 24 hours. Please let me know if the issue persists.

Re: 1572 service cannot be connected

CMOTD — Tue, 27 May 2025 11:09:34 GMT

Fixed now - thanks. Why did it stop working in the first place though?

Re: 1572 service cannot be connected

Marsh — Tue, 27 May 2025 13:05:30 GMT

Heya @CMOTD

Glad to hear it worked. I have had a look at the orders placed on your account, and I can see our robot placed an order to remove the 1572 feature, and this was triggered by a request made on this ticket

https://portal.plus.net/wizard/?p=view_service_notice&id=668446004

Re: 1572 service cannot be connected

CMOTD — Tue, 27 May 2025 13:30:23 GMT

It seems your robot is not very clever! All I did was change my mobile number not the landline so shouldn’t have affected the 1572 service.