topic Re: Porting phone number to another provider in Home Phone

Porting phone number to another provider

ac2017 — Tue, 11 Mar 2025 11:23:05 GMT

Currently have broadband and home phone with Plusnet but looking to port home phone number to another provider without moving broadband. Is that possible? If so, what's the logistics involved?

Andy

Re: Porting phone number to another provider

jab1 — Tue, 11 Mar 2025 11:29:18 GMT

@ac2017 I'm assuming from that you are currently on FTTC? If so, you need to ask PN to make your connection SOGEA - and once you have had CONFIRMATION that this has been done, you have 30 days to move your phone number to a VOIP supplier of your choice.

Re: Porting phone number to another provider

MisterW — Tue, 11 Mar 2025 11:33:25 GMT

but looking to port home phone number to another provider

@ac2017 Openreach have had a stop-sell on new Copper based phone service since Sept 2023 , so I'd be astonished if you can order a landline phone service from any supplier.

In any case, moving the phone service away from Plusnet WILL cease your broadband.

What you CAN do, is to upgrade your Plusnet broadband to Fibre (FTTC broadband without phone) or Full fibre. That will disassociate your broadband from the landline phone number and cease the phone service. Once that upgrade has completed you then have 30 days to port your number to a VOIP supplier.

Re: Porting phone number to another provider

ac2017 — Tue, 11 Mar 2025 12:34:17 GMT

We are on fttc. Thanks for the info. What happens to phone calls between making our connection SOGEA and porting the number to the new provider? I presume they don't get connected and are lost.
Andy

Re: Porting phone number to another provider

MisterW — Tue, 11 Mar 2025 12:34:56 GMT

Correct.

Re: Porting phone number to another provider

bmc — Tue, 11 Mar 2025 13:10:32 GMT

@ac2017

Whatever you do don't start the number port until after confirmation from PN the move to SOGEA is complete.

There will be a few days downtime between the move to SOGEA and the number being successfully ported and live.

Do you have any house or care alarms? If so, you need to ensure they are compatible with VOIP.

If you don't make a lot of outgoing calls or can use a mobile instead then A&A are worth considering.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

Re: Porting phone number to another provider

PigSoftSteve — Tue, 11 Mar 2025 14:15:42 GMT

Hi, does anyone know definitively whether after Jan 2027, the current 'turn-off copper' target date, users who are perfectly happy with their FTTC Broadband from Plusnet can stay with this FTTC service (and not have to move to FTTP), and if so for how many years after 2017? Thanks

Re: Porting phone number to another provider

bmc — Tue, 11 Mar 2025 14:23:14 GMT

@PigSoftSteve

Two things.

Copper lines are not being switched off - just PSTN. You can move at any time to a SOGEA line, which is FTTC without a phone service.

The switch off date may well be December 2025 except in exceptional circumstances. This is when OpenReach are terminating all WLR contracts - these are the lines providing both phone and internet.

Brian

Re: Porting phone number to another provider

jab1 — Tue, 11 Mar 2025 14:25:52 GMT

@PigSoftSteve This should really be in a separate topic, but the copper wires your FTTC service runs on will be around for many years after the PSTN switch-off, still supplying broadband, but to be truthful, if you can get FTTP - even now - I would go for it, it is more reliable and less error-prone.

Re: Porting phone number to another provider

Baldrick1 — Tue, 11 Mar 2025 14:29:14 GMT

@PigSoftSteve

There have been no suggestions that Plusnet would unilaterally stop providind FTTC connections. I suspect the answer is: Until Openreach decide to shut down the FTTC service in your area. I believe that this will be a gradual process, not a country wide big bang. Where your area sits in this grand plan? Either way, when Openreach pull the plug, it will apply to all ISPs.

Re: Porting phone number to another provider

PigSoftSteve — Tue, 11 Mar 2025 15:24:09 GMT

Sorry, but I could find no way to start a new topic, as you recommend.

Re: Porting phone number to another provider

outcast — Tue, 11 Mar 2025 15:42:44 GMT

@PigSoftSteve wrote:

... and if so for how many years after 2017?

I think you meant 2027 !

All FTTC connections should have been converted to SOGEA by 2027. (and ADSL converted to SOADSL)

These SOGEA connections are unlikely to be decommissioned before 2033, except in a few in a few trial areas where Openreach have achieved 100% coverage of FTTP (Full Fibre).

With SOGEA, your broadband is provided exactly as it is now with FTTC - just without the landline providing voice calls.

However SOADSL should disappear by 2030, when the telephone exchanges start to be dismantled.

Re: Porting phone number to another provider

MisterW — Tue, 11 Mar 2025 15:39:53 GMT

@PigSoftSteve select the Forum board in which you wish to start a topic e.g this https://community.plus.net/t5/Home-Phone/bd-p/Phone is the 'phone' board , and then there will be a 'Start a Topic' box at the top

Re: Porting phone number to another provider

outcast — Tue, 11 Mar 2025 15:41:08 GMT

Perhaps a moderator can split this topic in to a fresh thread ?

Re: Porting phone number to another provider

PigSoftSteve — Tue, 11 Mar 2025 15:45:30 GMT

'Start a Topic' box is not an option showing to me, sorry! Maybe because I have just signed up as a community member (today) and I haven't earned the right to, yet?

Re: Porting phone number to another provider

jab1 — Tue, 11 Mar 2025 15:56:32 GMT

@PigSoftSteve Are you using a desktop/laptop or a mobile device - although AIUI, that is not a consideration?

Can you post a screenshot of your screen?

Re: Porting phone number to another provider

PigSoftSteve — Tue, 11 Mar 2025 15:57:10 GMT

For this I am a Desktop PC, Win 10 Pro, Chrome browser user...

Re: Porting phone number to another provider

jab1 — Tue, 11 Mar 2025 15:58:40 GMT

OK - so you should have the option - can you post the screenshot requested, please?

Re: Porting phone number to another provider

ac2017 — Tue, 11 Mar 2025 16:01:04 GMT

@bmc I was thinking of using A&A. My son uses them. His path was simpler as a different fibre provider put fibre in his road so he could start a new contract with Zen and then move his phone number to A&A after his fibre contract started.

Andy

Re: Porting phone number to another provider

PigSoftSteve — Tue, 11 Mar 2025 16:02:12 GMT

Here's the requested screenshot (attached)