topic Re: Call Protect not working? in Home Phone

Call Protect not working?

LawTurley — Wed, 26 Feb 2025 13:14:30 GMT

Call Protect is shown as "Currently Active" on my Call Features page, but when I try 1572 I just get a message saying "the service can not be connected". Can anyone help?

Re: Call Protect not working?

LexLex2020 — Wed, 26 Feb 2025 16:51:43 GMT

Hi @LawTurley,

Sorry about that, yes it looks like the call protect product was active on your account but not on the supplier side of things.

I have updated this for call protect as well as any of the other call features you had that were not active on there.

This should be updated and working for you within 24 hours.

Hope this helps!

Lex

Re: Call Protect not working?

LawTurley — Sat, 01 Mar 2025 12:28:28 GMT

I'm still getting 'this service cannot be connected' when I dial 1572.

Re: Call Protect not working?

LexLex2020 — Sat, 01 Mar 2025 15:43:43 GMT

Hi @LawTurley

I can see why it is not working.

I have amended it again, could you update me once you have tried it in about another 24 hours.

Sorry about that.

Lex

Re: Call Protect not working?

LawTurley — Sun, 02 Mar 2025 09:56:06 GMT

Thanks Lex, working now!

Re: Call Protect not working?

LexLex2020 — Sun, 02 Mar 2025 10:19:43 GMT

Good stuff