topic New Call Plan in Home Phone

New Call Plan

croucher28 — Fri, 21 Feb 2025 18:37:16 GMT

I used to have an unlimited call plane so active all the time.

However after some organisational problems I now find myself on an Evening and Weekend Call Plan.

I have tried to change my Call Plan BUT this does not appear to be possible via online options - I immediately seem to have to change my main contract

So is it possible to change my call Plan?

Re: New Call Plan

Townman — Fri, 21 Feb 2025 20:02:00 GMT

Looks like confusion on the product change journey. You can change your call plan at any time without impact the telephone / broadband contract. Either wait for a staff member to pick this up or call COTS (on the support line).

Re: New Call Plan

croucher28 — Fri, 21 Feb 2025 23:11:58 GMT

Thanks - but how do Icall COTS (on the support line) Please 😊

Re: New Call Plan

Townman — Sat, 22 Feb 2025 00:12:43 GMT

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

0800 013 2632 or 0800 079 1133(from within the UK)
+44 330 123 9197 (from abroad)
Available...
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday