topic VOIP in Home Phone

VOIP

pn2025 — Wed, 05 Feb 2025 11:58:30 GMT

Does plus.net actually offer VOIP?

I am going around in circle on the web-site.

At the moment I have a landline, and with plus.net (copper) for 20 years or so.

Re: VOIP

jab1 — Wed, 05 Feb 2025 12:04:48 GMT

@pn2025 No they don't. You will find lots of help/advice on this board if you look.

Re: VOIP

MisterW — Wed, 05 Feb 2025 12:06:15 GMT

Does plus.net actually offer VOIP?

@pn2025 No. If you wish to keep your landline number AFTER a transfer to Fibre ( FTTC without phone ) or Full fibre, then you have 30 days to port the number to a 3rd party voip supplier.

NB do NOT attempt to port the number until any transfer to a new product is complete, otherwise you will cease the broadband

Re: VOIP

outcast — Wed, 05 Feb 2025 13:20:01 GMT

@pn2025 wrote:

Does plus.net actually offer VOIP?

Not since 2015.

Re: VOIP

MisterW — Wed, 05 Feb 2025 13:58:16 GMT

Problem was that back then it was ahead of its time ! You needed to be a bit 'techy' to be able to configure and use it and so the takeup was quite small. The original in-house system just wasn't cost effective to run and support and so an attempt to outsource it was made, but again not really cost-effective!

What it did do, was make some of us aware of the potential, and I've used voip at home ever since. Initially alongside a fixed line to reduce call costs but now, since full fibre, as a total landline replacement. A year or two later when looking at telecom costs for our small office, the expertise leant meant I was able to replace a proprietary PBX system using ISDN lines with a voip system. Saved an absolute fortune on line rental and call costs! and later when moving office made life simple. When covid and working from home came along it was a godsend!

Re: VOIP

Townman — Wed, 05 Feb 2025 16:57:29 GMT

@MisterW wrote:

NB do NOT attempt to port the number until any transfer to a new product is complete, otherwise you will cease the broadband

@pn2025

Being a pedant - until any transfer to a new product is complete and you have been notified of that formally.

We have seen cases where the user has a new working service and therefore initiated the phone number port immediately ... only to find the phone service and new broadband service trashed by the new VoIP supplier. There is a dangerous timing window between the new service being active and the NOTIFICATION that the change is complete.